Job Application

SERVICE ARCHITECT

Length: 3 months
Location: Hybrid 2 days a week in London
IR35 status: Outside

This role reports to the Head of Service Excellence Workstream and is part of the Global Support Division.

We are seeking an experienced IT Service Architect with a strong background in enterprise service management design to join our team. The ideal candidate will have a deep understanding of IT service management principles and practices, as well as extensive experience in designing and implementing service-oriented architectures within large organisations.

The Service Architect requires the following skills/capabilities:

• Business understanding: Ability to interface and work both with Technology Solutions and Services, divisional teams and business representatives at all levels.
• Personal accountability and motivation: Willing to accept personal responsibility for their own activities and those of other teams within the IT organisation.
• Passionate about service excellence and seeing quality IT solutions in place in for their business area(s) and across the Group as a whole.
• Team working: The ability to work as a member of a team. The ability to listen, summarise and draw conclusions from discussions. The ability to chair meetings of senior business representatives and/or IT contacts, ensuring objectives/agendas are defined and met.
• Communication skills: The ability and self-confidence to communicate concisely and effectively both in oral and written form to build and maintain business relationships, build confidence, credibility and trust with business and IT contacts and influence key stakeholders in both communities.
• Personal organisation, responsiveness, and issue management: the ability to remain calm under pressure, respond quickly to changing scenarios and effectively managing a variety of competing activities and priorities. Handle conflicts as they arise in an open, neutral, and objective fashion, negotiating towards agreed solutions and escalating appropriately.
• Strong organisation skills are key with the ability to multitask and to prioritise workload.
• Working with offshore and onshore teams in multiple regions and time zones.

Demonstrable experience of the following:

• Operational IT environments
• ServiceNow
• ITIL Foundation or Expert qualification.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.