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Job Details
Senior Desktop Engineer x 2 (Contract)
Location: Bristol Country: UK Rate: £300 per day
Venesky-Brown's client, a public sector organisation in Bristol, is currently looking to recruit 2 x Senior Desktop Engineers for 12 month contracts on a rate of £300/day (inside of IR35). These roles will be based onsite.
Responsibilities:
- Physical attendance at sites utilising ITSM tool (Topdesk) for requests
- Route planning and time management - travel will be included in the daily rate
- Print configuration and issue resolution
- Imaging and configuration of desktop PCs
- Imaging and configuration of laptops
- Replacing physical equipment - peripherals
- Collection of stock for deployment from storage locations
- Removal of devices returned to storage locations
- Attendance at team meetings usually over MS teams
- Management of calls via the organisation's service management tool experience of Topdesk would be advantageous.
- Domain joining PCs using organisation's process.
- Asset Management - manage the inventory management process.
- Reporting and metrics - establish key performance indicators and regular reporting via ITSM tool and desktop team meetings.
Essential Skills:
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
- Good understanding of Service Management
- Good understanding of Information Technology
- Understanding of Microsoft PC operating systems
- Understanding of IT Security issues including anti-virus measures
- Knowledge and experience of office systems, word processing, email and calendar software
- Understanding of PC networking
- Experience of using a call logging system
- Experience of using Microsoft SCCM or similar for remote control of PCs
- Willingness and ability to travel locally and nationally.
- A good understanding of the public sector environment and roles and responsibilities within it
- Able to organise team member's work effectively
- Able to effectively and efficiently manage complaints/customer's service issues
- Communication on complex information and administrative matters, requiring developed interpersonal and oral/written communication skills
- Customer focused approach, able to promote the service to ICT customers
- Ability to work without supervision
- Able to work on own initiative, organising and prioritising own workload to changing and often tight deadlines
- Understanding of and commitment to equality of opportunity and good working relationships
- Problem solving skills and ability to respond to sudden unexpected demands
If you would like to hear more about these opportunities please get in touch.
Posted Date: 26 Mar 2024
Reference: JSV-52184
Employment Business: Venesky-Brown
Contact: Doug Louden