Job Application

What are we looking for?

We are looking for an ambitious Deskside Engineer wanting to develop their skills and technical capabilities further, to join our growing managed services team. The successful candidate must have IT customer support experience and be proficient in the support of Microsoft Windows and Office 365 suite of applications and services.

The role will provide the candidate with an excellent platform to learn and develop their IT career by having the opportunity to work closely with our professional service team, and the design and delivery of new services. Our shift left approach will also provide access to Back End systems, which will help the candidate in delivering the best support to the customer and aid in developing skills and capabilities with the help of our 3rd line technical team.

All our engineers hold Microsoft Fundamental and ITILv4 certifications as a minimum and therefore candidates will be expected to hold these or willing to undergo them within 3 months of employment.

Location & Role:

The successful candidate will be based at one of our key customer sites in London, on shift Monday to Friday between 08:00 and 18:00. They will be the primary point of contact for the site, will provide support with technical issues and escalations for both onsite and remote users. The role will be part of a virtual team including resource at the customers other site and from our office in Stevenage and will be supported by our Back Office technical teams.

What we do:

We are a Microsoft Partner and Cloud Service Provider focused on working closely with our customers to deliver secure, reliable, and easily managed systems. Our base of operations is within Stevenage, Hertfordshire which has fast links to London. We provide both managed services and professional services to both private and public sector organisations from small businesses to enterprise.

Primary Responsibilities

• Primary onsite point of contact for customer enquiries.
• Answering support calls and managing incidents
• Maintaining the highest levels of customer service.
• Adhering to the agreed customer SLAs.
• Performing daily office/system checks.
• Investigating and resolving incidents across a varied technological service stack
• Completing end user service requests.
• Participate in internal process and knowledge enhancements

Essential Skills & Experience

• Proven experience working on a helpdesk or in a desktop support role
• Customer service orientated with problem solving attitude
• Strong written and verbal communication
• Strong technical aptitude
• Good communication skills
• Windows 10/11
• Office 365 (Basic Management Tasks)
• Active Directory (Basic Management Tasks)
• Experience using Remote Support tools
• Exposure to IT support desk ticketing systems

Beneficial Skills

• Experience supporting Windows Server 2016/2019
• Experience supporting Active Directory Services
• Experience supporting Office 365 and Office Pro Plus
• Experience with SCCM Management and Windows 10 deployment
• Intune/Mobile Device Management
• ITIL Foundation qualification
• Experience working for another Managed Services Provider
• Basic networking/Firewall skills

We work with several Government organisations and therefore it is essential all applicants are permanent UK residents eligible for clearance.