Job Application

Technical Client Success Manager

£55,000 - £60,000 per annum

Hybrid/London

Role Overview:

Seeking a dynamic and technically skilled Client Success Manager. This role is pivotal in ensuring the clients in our industry maximize the benefits of our no-code integration and automation platform.

Key Responsibilities:

Client Onboarding and Training: Guide new clients through the onboarding process, ensuring a smooth transition and understanding of the business's capabilities.

Custom Development: Assist clients in building features tailored to their specific needs.

Template and Help Resource Creation: Develop and maintain a range of templates and help resources to facilitate client self-service.

Innovative Solutioning: Continuously ideate and propose new ideas to enhance client operations and user experience.

Account Management: Maintain and grow client relationships through regular interactions, understanding their needs, and ensuring their satisfaction with the platform.

Data Integration and QA Expertise: Utilize a strong understanding of data integrations and quality assurance practices to advise and assist clients effectively.

Technical Proficiency:

A logical mindset with technical skills, preferably with a background in QA, technical AM, integrations, product, automation, CRM, risk, or payments.

Data Integration Knowledge: A solid understanding of data integration principles and practices.

Problem-Solving: Ability to identify and resolve issues efficiently, providing innovative solutions.

Team Collaboration: Collaborate effectively with cross-functional teams across our different locations.