Job Application

IT Manager/IT Support Lead - Growing Professional Services - City of London

Robert Half have partnered with a well established Management Consulting firm based in the City of London. Since they were established over 40 years ago they now employ close to 60 people across two offices (London & Dubai).

"The IT Manager will be responsible for overseeing all aspects of IT operations, infrastructure, and support for our London office, as well as providing remote support and coordination for our Dubai office. The successful candidate will work closely with our managed service provider, managing the relationship and ensuring that service levels are met. The role requires a hands-on approach to managing day-to-day IT activities, as well as strategic planning to support the company's growth objectives."

Key Responsibilities:

• Oversee the service of IT support & maintenance of the company's IT infrastructure, including networks, Servers, and storage systems.
• Ensure the availability, security, and scalability of all IT systems, with a focus on Microsoft cloud-based solutions such as Azure and Office 365.
• Manage LAN/WAN environments, optimizing performance and troubleshooting connectivity issues.
• Oversea and maintain security measures, including Firewalls, antivirus solutions, and intrusion detection systems.
• Serve as the primary point of contact for our managed service provider, ensuring that service levels are met and issues are resolved promptly.
• Collaborate with external vendors and suppliers to procure IT hardware, software, and services, negotiating contracts and agreements to ensure value for money.

Technical Support and Troubleshooting:

• Provide escalated technical support to resolve complex IT issues, both remotely and onsite.
• Act as a subject matter expert for IT-related queries and escalations, troubleshooting hardware, software, and network problems effectively.
• Coordinate with internal stakeholders to prioritize and address IT support requests, maintaining a high level of customer satisfaction.
• Execute IT strategies aligned with the company's business objectives, driving innovation and efficiency.
• Stay abreast of emerging technologies and industry trends, recommending and implementing solutions to enhance productivity and competitiveness.
• Collaborate with senior management to develop IT budgets, forecasts, and investment plans, ensuring alignment with organizational goals.

Skills & Experiences

• Proven experience in a similar role, overseeing IT Support in a customer service driven environment
• Strong technical expertise in Microsoft cloud technologies, including Azure and Office 365.
• Proficiency in managing LAN/WAN environments, Firewalls, and security protocols.
• Experience with AV equipment and systems integration is desirable.
• Excellent communication skills, with the ability to inspire and motivate
• Strong problem-solving abilities and a proactive approach to addressing technical challenges.
• Ability to manage multiple priorities in a fast-paced environment and adapt to changing business needs.

Location - City of London (Some Hybrid working opportunities)

Salary - £45,000 - £50,000 + Discretionary Bonus & Excellent Benefits

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