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Head of Resident Operations (Corporate contact center) (Contract)
Location: London Country: UK Rate: £400 - £450 per day + Inside Ir35
 

Experienced Head of Resident Operations required for an immediate start!

  • 3-6 months
  • £400-450 per day
  • Inside Ir35
  • Hybrid working model (London based office)

I am seeking a Contact Center leader with a background in Corporate Contact centre for a London based Local Gov Client.

You will need to:
- support the managers with day to day operations
- support with the improvement programme the client have underway - in particular the re-procurement of their telephony platform and roll out of a chatbot. - 'do-the-doing' rather than re-design the programme.
- strategically manage and develop a professional service area ensuring that the delivery of the service meets all Council, professional and legislative requirements.

The areas of operational responsibility include;
- Corporate Contact Centre including telephony systems and channel shift
- Workforce planning and performance management
- Quality assurance and system and service development
- Delivery of Resident Experience Programme work streams

If you feel you fit the above criteria and would like to discuss further, please reach out (see below)


Posted Date: 17 Apr 2024 Reference: JS-BBBH194731 Employment Business: Investigo Change Solutions Contact: Steven Lambert
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