Job Application

Performance, Planning and MI Lead required by a large financial services firm to monitor, and present client SLA improvement projects. You will work closely with the senior management team to provide regular updates to both internal and external parties. As the custodian of operations ad-hoc client reporting you will ensure sector-wide consistency and adherence to policies and guidelines.

Performance Coaching - a key part of this role will involve Leadership and colleague development in order to help develop the skills needed for team development.

The requirements:

Highly organised, motivated individual with excellent communication skills.
Excellent statistical numeracy and analytical skills.
Ability to present complex analysis in simple terms to a wide range of audiences.
Strong understanding and experience of data exploitation (especially Microsoft Excel) including resource and performance modelling.
Detailed understanding of all MS Products (including Power BI).
Motivated and proactive self-starter with an ability to work under own initiative, detecting problems and taking the necessary actions without prompting.
Ability to lead cross functional teamwork in and across teams and organisations.
Experience of initiating and delivering positive business change within the Financail Services industry.
Evidence of resilience under pressure where parameters of time, resources and demand fluctuate
Able to work as a collaborator in a complex, cross functional and operational environment.

The Role
Be the custodian of the performance metrics and planning data set to support management of all client s specific business metrics and KPI s this includes Service Levels, Backlog management, Productivity Analysis, Capacity Planning, and performance management at different levels (eg team, community, individual)
Lead the design and continuous improvement of the management and dashboard reporting to provide insights and inform understanding around how we can improve
Work with leadership team to help identify underperformance and plans to remediate
Benchmark and monitor performance over time, produce trend analysis on historic performance to inform capacity planning
Monitor performance against legal, regulatory and sector requirements
Own the integrity and quality of data to ensure that statutory, regulatory, internal, and external reporting contains accurate and meaningful information
Work with the Technology team to future proof the required IT infrastructure for performance management
Develop a blueprint which could be rolled out and applied for other areas of the business
Work with the OPEX team to align performance improvement opportunities with process and training improvements
Establish a cadence to lead the necessary meetings and provide exec level reporting and insightful performance data to the Operations Management Committee (OMC)