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Job Details

 

Technical Product Analyst (Customer Management Software) (Contract)
Location: Remote  Country: UK Rate: £450 to £530 per day (Umbrella rate)
 

Whitebridge Group, the specialist Digital Transformation consultancy is looking for an experienced Technical Product Analyst to support the implementation of a suite of Customer Management systems.

Key experience

  • Experience in systems analysis, analyst developer and configuration of Customer Management and Contact Solutions.
  • Prior exposure to Oracle CX - Service Cloud, OPA/IA - IA (Oracle Policy Automation/Intelligent Advisor) will be an advantage but not essential
  • Configure Price Quote (CPQ) systems implementation
  • Onboarding of Multi-channel contact solutions - eg Contact Centre as a Service (CCaaS), Genesys, CXone (NICE), Vonage, Amazon Connect, 8x8
  • Agile/Sprint delivery (using backlog management tools such as ADO, Jira etc)
  • Test Planning
  • Working within the Energy Industry would be an advantage but not essential
  • Stakeholder and vendor management

The successful applicant should be able to commit to starting ASAP. The role for the foreseeable future will be majority home working with meetings in the Reading or Havant offices. This will be umbrella working. Direct applicants only please.


Posted Date: 10 Apr 2024 Reference: JS1004 Company: Whitebridge Group  Contact: R Collier
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