Job Application

IT Network Manager - High Wycombe

Monday to Friday 8am - 4pm

Permanent - Salary Up to £60,000 + Other excellent company benefits

Lucid Connect have an exciting new opportunity to join an established and successful market leading IT solutions provider, as an IT Network Manager for one of their high profile clients in the High Wycombe area.

We are looking for a candidate that has excellent technical, interpersonal, verbal and written skills with, preferably with experience working for a Managed Services IT solutions provider previously in a Technical Management capacity.

The company heavily invest in their employees and have a very friendly working culture. This is a fantastic opportunity to join a successful and established organisation that can offer a long-term career with consistent learning and progression, even at Senior Level

Overseeing a small team of Network Engineers, this role requires a Manager who has experience in Technical Operations across Microsoft applications and Networking, as well as Stakeholder Management, and will be the face of the Managed Services Provider to a Client with a Global Presence.

Role responsibilities:

• Managing all stakeholders, providing overlay support to the company's international sites in Europe and Asia
• Manage an onsite IT team including coaching, mentoring, development, and all necessary HR processes and procedures (1-to-1's, annual appraisals etc)
• Prioritise workloads to maintain service levels and service KPI's within a structured service framework
• Ensure adherence to policies, processes, procedures and best practice throughout the delivery of IT services
• Support the day-to-day operation of the company's ICT systems
• Demonstrate exceptional customer service skills at all times
• Present complex management reports to senior stakeholders

About you

• Proven experience of leading and developing IT support services, demonstrating exceptional communication and stakeholder management skills
• ITIL-based service management and/or the development of IT services
• Possess a track record of successful leadership and development of IT support services and have excellent communication and stakeholder management skills.
• Able to prioritise workload to maintain service levels and KPIs
• Attention to detail is a must with a methodical and professional approach to service delivery including appropriate due diligence, planning, documentation and engagement with service management, offsite support employees and third parties

Required technical skills:

• Microsoft Applications, Office 365 (Email, SharePoint), Active Directory, Group Policy, Microsoft 365 Business, Intune, Windows Server
• Virtualisation technologies (VMWare/Hyper-V)
• Networking: TCP/IP, VLAN, switching, routing and Firewall configuration, VPNs and WAN environments, CCNA, Cisco fundamentals and/or Palo Alto
• Anti-virus & security technologies (CrowdStrike)
• Endpoint support and management (Desktops, Laptops & Mobile Devices)
• Printers and print services