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Job Details
IT Service Desk Analyst/IT Help Desk Analyst (Contract/Permanent)
Location: Stratford Country: UK Rate: Up to £32k per annum
IT Service Desk Analyst - Stratford (London) Hybrid - 12 Month Fixed Term Contract
Provide frontline technical support across multiple business areas for all software applications and end user computing hardware.
Work to agreed SLA's and KPI's, using ITSM tools to prioritize, resolve, and reassign tickets ASAP after they are logged.
Provide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar).
Escalate when required for technical, 3rd party &/or managerial involvement to ensure issues are addressed to a satisfactory quality and in a timely manner.
Previous Service Desk/Help Desk Experience
ITIL Foundation Level knowledge or Higher (desirable)
Hands on knowledge/experience of MS Intune/Autopilot, Azure AD, SharePoint, Azure AD, Mobile support for iOS/Android OS mobile devices
Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc.
Hands on knowledge of telephony, including mobile devices and within Microsoft Teams
IT Service Desk Analyst - Stratford (London) Hybrid - 12 Month Fixed Term Contract
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Posted Date: 11 Apr 2024
Reference: JS-FI/1966
Employment Agency: DGH Recruitment Ltd.
Contact: Frankie Ingham