Job Application

IT Support Officer

3 month Contract

Based in Southwark, London

Hourly rate of £23.80 PH - Inside IR35 - 35 hours PW - Monday to Friday

Support and maintain the existing ICT infrastructure for Shared Technology Services, covering all four areas of client support, datacentre, data network and messaging & collaboration support, but with additional specialisation in one of the areas. Accurately and clearly document fixes to technical issues, process/procedures and update all IT-related records to ensure colleagues can perform their duties using this documentation.

Responsibilities

• Monitor incoming queues on the IT service desk system perform initial triage of all calls and assign to correct team

• Take ownership of and resolve calls in line with service level agreement(s).

• Identify problems, log problem records and communicate appropriately.

• Log changes, providing adequate information and ensuring change records are kept up to date.

• Provide on-site support across all sites supported by Shared Technology Services.

• Build and/or delivery of end user equipment, collection of equipment for repair or disposal, office moves.

• Work on complex technical projects implementing changes to Shared Technology Services infrastructure.

• Be part of virtual teams working on specific assignments.

• Provide cover for colleagues in other teams as and when required.

• Provide cover and/or work on projects outside normal working hours (08:00 to 18:00) and on occasion at weekends.

• Work proactively and flexibly to make a positive contribution to the delivery of the service.

• Contribute to the continuous development, improvement, efficiency and success of the IT shared service.

• Proactively maintain and develop their skills and knowledge to support the delivery of the IT shared service.

Knowledge (please specify all essential criteria):

Knowledge of the IT Infrastructure Library (ITIL) framework.

An appreciation of areas covered by the following technical teams:

Platform Support Team:

• Building & maintenance of VDI/RDSH infrastructure Virtualisation and Hyperscaler infrastructure (VMWare, Hyperv, Azure, AWS)

• Building and Maintenance of physical, virtual and Cloud hosted Servers and services (Unix & Windows) including patching using SCCM

• System Centre management (SCOM/SCCM/SCVMM)

• Security Hardening of Servers

• Server Performance and capacity management, fault and availability analysis and reporting

• Building & maintenance of SAN/NAS infrastructure - storage and switching (Dell Compellent, EMC, Brocade, VSA)

• Manage and maintain a hyper-converged infrastructure for both compute and storage eg Nutanix, Dell VxRail

• Implementation of/reporting on patch management (Windows/Unix Servers/3rd party applications)

• High availability/Disaster Recovery

• Building and maintenance of backup solution, including definition of backup strategy

• Monitor backup solution, configure backups, restore (Commvault/Netbackup/Rubrik )

• Print and scanning services (Equitrac/Ricoh) Process and Task

• Automation management

• PKI infrastructure management, Rights Management Server.

• IIS server

• AD management, including AzureAD, GPO, ADFS, Azure

• ADConnect KMS

• Sysadmin and automation Scripting (powershell)

• Cloud platform hosting, management, monitoring and reporting (Azure)

• Automated Software deployment

Messaging and Collaboration team:

• Building and management of Hybrid Exchange Server environment (DAGs and Failover)

• Active Directory as it relates to messaging (user objects, shared mailboxes, distribution lists, contacts)

• Building and management of Mobile Device Management environment (MobileIron/InTune/MEM)

• Building and management of SharePoint infrastructure, including SharePoint Extranet

• Enterprise Email Security (DKIM/DMARC/SPF) and Gateway filtering, anti-spam (ProofPoint, MimeCast)

• Microsoft Azure (Identity and Access Management)

• Office 365 management including Exchange Online, Teams etc

• MS Teams Client, Outlook Client and OWA

• Telephony (Avaya, Unify, Mitel, 8x8 VCC and VO, Teams)

• Netcall Automated Switchboard

• PowerShell Scripting skills

Client Support Team:

• Client support in a corporate environment (physical and virtual)

• Remote Access - Direct Access, Always-on-VPN

• Client OS image and driver package creation, update and distribution using SCCM/MDT

• Monitor, report status and resolve issues in client patching for Windows and 3rd party software.

• Device management and asset tracking (Absolute, MEM (Intune)

• End point encryption (TPM, Bitlocker)

• Monitor and repair client agents SCCM and AV (SCEP)

• VDI, RDSH - Build and maintain, inc. Brokers and profile management (FSLogix)

• Client Application packaging & distribution

• APP-v and Remote app software packaging and maintenance

• Automated Software deployment

• Management and administration of Active Directory and AD policies

• Public PC's management and maintenance (eg libraries)

• Thin-client management (10Zig/Dell WYSE)

• Powershell Scripting skills

Networks Support Team:

• LAN switch configuration and management (Juniper, Cisco, HP)

• Router configuration and management (Juniper, Cisco, HP)

• Firewall configuration and management (Juniper, Cisco)

• Load balancer configuration and management (F5)

• Configuration and management of external DNS

• Management of external and internal IP addresses

• Network monitoring (Solarwinds)

• Internet connectivity/resilience

• Enterprise wireless solution management (Xirrus, Purple WiFi)

• Remote access (Juniper SA)

• Enterprise Web filtering (ForcePoint)

• WAF management and configuration

• N3 connectivity and security

• Azure ExpressRoute

• Microsoft Azure Firewall and Virtual Networks

Due to high demand we are only able to respond to applications that meet the required criteria