Job Application

2nd Line IT Support Engineer - Bristol area/Gloucestershire | South West

Hybrid Role - part office (2 days), part wfh (3 days), part Field Based (once a month)

Permanent Salary is up to £31,000 + Bonus + Overtime (if required/not essential) + fantastic other company benefits, excellent opportunities to learn, build skills and fantastic long term career progression

An exciting new role has arisen to join a market leading IT solutions provider who support across SME to enterprise clients across the region. Joining a team, you will provide the highest level of support to customers and be involved in upgrade projects for an established & growing client base.

We are looking for a candidate that has excellent technical and interpersonal skills with, preferably with experience working for a IT solutions provider previously in an IT Field Service Based role.

The company have a fantastic company culture, and heavily invest in their employees. This is a fantastic opportunity to join a successful and established organisation that can offer a long term career with consistent learning and progression.

We are seeking a motivated and committed 2nd Line Support Engineer who ideally has worked for a Managed Services Provider, supporting and delivering excellent customer service to external companies, who would like to join an organisation that will certainly return a bright future.

Daily Duties and Responsibilities (not limited to!):

• Troubleshooting 2nd Line Support tickets within a team, dealing with more complex issues that have been escalated from the 1st Line Engineers, proactively monitoring the queue to ensure actions and resolutions within company SLAs to their customers are met
• Occasionally attending client sites (when required), this can be to deliver IT Services physically, equipment and potentially perform troubleshooting or fault resolution, delivering a high standard of service and being a representative of the Solutions Provider.
• Maintaining excellent customer service and support, building relationships externally with clients, taking ownership of the support process end to end, and internally to stakeholders and assisting 1st Line Engineers, under the support of a Team Leader

Experience and Requirements:

• At least 24 months in a recent 2nd Line IT Support Engineer position
• Driving Licence is essential (Automatic is fine)
• A DBS will be required as part of your successful onboarding
• Experience supporting and troubleshooting Microsoft Applications, Exchange, 365, Teams, OneDrive, Active Directory, Group Policy etc
• Windows Server experience, 2012 > 2019, patching, PPM and DR Reports
• Basic Networking experience, DNS, DHCP, TCP/IP, switching, routing and Firewall configuration, VPN and WAN environments