Job Application

Job Title: SC Cleared Problem Manager
Location: Barrow 2-3 times a week
Salary/Rate: £400-£493 per day
Start Date: 29/04/24
Job Type: Contract - Inside IR35

Company Introduction
We have an exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for a skilled SC Cleared Problem Manager to join their team for a six-month contract.

Job Responsibilities/Objectives
You will be responsible for the management of the Problem process in scope of the Service Support ITIL processes. The goal of Problem Manager is to prevent, remove or minimize the adverse impact of Incidents and Problems on the business that is caused by errors within the IT Infrastructure.

1. Performs proactive and re-active investigations for simple problems usually limited to single SDO or internal Service Desk problems, assure timely delivery of the results.
2. Completes regular standard tasks following given prioritization.
3. Follows procedural activities described in the Problem Management documentation.
4. Provides the analysis of the aggregate incident data to identify key trends.
5. Collects data for the resolution of the investigated problems and root cause analysis requiring the input of the multiple functions/SDO's.
6. Assuring the analysis of the aggregate incident data to identify key trends.
7. Provides input into Known Error DB and KM systems.
8. Uses knowledge recorded in the KM systems.
9. Provides advice and assistance to SDOs to support a globally consistent approach to operational processes.
10. Effectively uses working relationships with Customers and Suppliers.
11. Participate in continuous service improvement.
12. Is aware of the service performance and supports improvements implementation.
13. Review and quality check RCA templates.
14. Proactively monitors the Incidents to identify trends

Required Skills/Experience
The ideal candidate will have the following:

1. Ability of managing virtual teams to deliver Problem Management process and working cross functionally.
2. Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
3. Computer systems knowledge, integration, and architecture concepts.
4. Experience in various Problem Management reactive and proactive techniques supported by understanding of statistics and quality management concepts.
5. Good Management and communication skills, hosting and facilitating of Problem Management meetings.
6. Problem solving skills
7. Understanding of cross systems interrelations in context of the global business process.
8. Understanding of Service Management Framework.

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer
Not with standing any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.