Job Application

Venesky-Brown's client, a public sector organisation in Livingston, is currently looking to recruit an IT Engineer for an initial 6 month contract with option to extend on a rate of £175-£200/day (Outside IR35). This role will be based onsite in Livingston.

Responsibilities:

- To build, deploy and maintain the organisation's IT Infrastructure using the latest technologies. This infrastructure extends to Windows Server, Storage Area Networks, Virtualisation, Unix Server applications, Networking Technologies, Internet Connections, Windows Desktop, Mobile Devices and Application Packaging and Deployment.
- To deliver technical support and solutions to all members of staff, pupils and partners.
- To contribute to the process focused approach to IT Service Management.
- Provide technical skills to assigned projects.
- As a member of the Service Centre Team you will be responsible for providing a high level of technical skill to one or more of the following technical specialisms. Client and Server Management, Unix Server applications such as OracleSolarisLinuxStorage, Wintel, Technical Security, and Networking Technologies.
- Have the technical skills to be involved in supporting all aspects of the IT Service Infrastructure if and when required.
- Deliver technical solutions to events, incidents and issues in accordance with response times set out in the Service Level Agreements with service areas.
- Use the service portfolio as a basis to improve service delivery and support to customers.
- Participate in and provide the necessary technical skills to projects that involve the delivery of solutions via the management technical platform.
- Assist the Service Centre team in the analysis of customer feedback surveys to eliminate recurring incidents and improve service delivery to customer.
- Support the IT Service Centre within an established quality standards framework to support Key Performance Indicators
- To support the systems utilised by the organisation, to ensure reliability and accessibility as required by the customer.
- Operate and provide information for the effective operation and reporting of the platform on agreed levels of service provided by IT Services.
- Contribute to IT service continuity management standard operating procedures that are critical during scenario testing and major incidents.
- Assist in the provision of evaluation and design of processes as defined by the Service Portfolio and Programme Management team.
- Be aware of efficiency improvements within the team's delivery operation and processes to maximise measurable outputs recognising that the post exists within an ever- changing technical environment.
- Contribute to and Maintain Change Advisory Board standards and operating procedures.
- Working closely with the IT Service Desk team/IT Service Desk Team Leader to support effective Service Desk provision, during working hours, for IT customers and ensuring that IT KPI targets are being achieved.
- As a team member, the post holder will play a supporting role in the implementation of the IT Service Infrastructure ensuring that services are delivered in line with associated plans, procedures standards and timescales relative to their specific area of specialism, however there will be a requirement to be technically involved in supporting all aspects of the IT Service Infrastructure if and when required.
- To be responsible for planning their work effectively within a robust service and performance management framework and with a strong commitment to delivering at a high standard.
- Responsible for carrying out a range of technical tasks in order to implement, support and manage complex elements of the IT infrastructure including Windows Server, Storage Area Networks, Virtualisation, Unix Server Applications, Networking Technologies, Security Solutions, Systems Software, Windows Desktop, Mobile Devices and Application Packaging and Deployment.
- Provide technical support to the IT Service Desk staff as required.
- To provide cover on the IT Service Desk, as and when required, to cover planned/unplanned absence and periods of high/unexpected demand.
- Work on their own and with colleagues across the IT service to develop and deliver complex, effective and efficient IT solutions showing creativity and innovation to ensure that they best meet the needs of the business. They must use their own initiative, working autonomously to resolve often complex problems and incidents.
- To constantly evaluate customer requirements and deliver high quality, customer focused services ensuring that performance management targets are met or exceeded, leading to high levels of customer satisfaction.
- To provide mentoring and support to less experienced/less technically competent team members/colleagues and support their development.
- Responsible for preparation and review of technical and/or non-technical documentation as required.
- Analyse complex data from various technologies (availability, performance and capacity) deployed by the organisation and use the information to deliver appropriate support and carry out root cause problem determination.
- Carry out technical activities, planning and co-ordinating technical changes whilst being available to provide advice and guidance to Service Project Managers, peers and technical staff.
- Address technical demands from the IT Service Centre, business as usual activities, projects and problems assigned by more senior IT staff within the Technology and Solutions team.
- Communicating with the IT Management Team, IT Project Managers and IT technical staff on a planned and unplanned basis on technical planning and problem determination using their communication skills to explain technical problems, provide updates on project tasks, status reports and research findings.
- Engaging with suppliers and contractors on technical issues impacting the IT services, ensuring that the information required solving problems or mitigating risks is obtained and presented in a clear manner.
- Supporting technical sub-systems systems and services within IT Services.
- Measuring, collating, analysing and reporting outputs from the appropriate technical platform information systems.
- Gathering performance and capacity information from the appropriate technical platforms.
- Working with peers within IT Services to identify how future incidents and problems can be avoided and working with customers to fix incidents and problems.
- Accountable for mapping hours worked and tracking/recording work time allocation against Business as Usual and project related activities.

Essential Skills:

- Educated to a relevant degree level in an IT discipline or three years relevant experience working within the technical IT function of a similar sized organisation.
- Two years' experience of implementing and supporting a similar size network structure in 1 or more of the following technical specialisms, Client and Server Management, Fortinet Firewall administration, Avaya IPT Networking Technologies, Extreme EXOS and VOSS LAN switching or ExtremeIQ WLAN management.
- Experience in the application of IT security controls
- Experience in contributing to team activities and tasks
- Strong customer focus
- Ability to make sound decisions and prioritise work for self
- Comprehensive analytical skills to comprehend complex technical reports or system performance information
- Ability to produce meaningful and concise written reports of a technical nature
- Ability to self-learn and maintain a comprehensive understanding of current and future trends in IT technology
- Ability to work well under pressure
- Self-motivated
- Sound organisation and time management skills
- Excellent communication skills both oral and written
- Strong negotiation skills
- Works well with a team and can work autonomously
- Knowledge and application of ITIL
- Pass and continue to meet Disclosure Scotland

Desirable Skills:

- ITIL v3 Foundation certificate or above
- Project management PRINCE2 foundation certificate or knowledge/application of PRINCE2
- Technical accreditations in one or more areas of technical specialism
- Experience of supporting a diverse range of technical platforms
- Experience working on IT projects
- Experience in providing input to the development of strategies, policies and procedures
- Knowledge of IT Service Continuity procedures

If you would like to hear more about this opportunity please get in touch.
Posted Date: 27 Mar 2024 Reference: JSV-52252 Employment Business: Venesky-Brown Contact: Philip Griffiths