Job Application

Professional Services Resource Manager
Southampton - Hybrid. 2-3 day per week onsite
Permanent salary £45,000 - £50,000

Role Purpose:

Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base.
The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office.

Qualifications, Experience, Knowledge and Skills:

Essential
1. The ability to forecast the resource requirements for the entire department.
2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time.
3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks.
4. Successful proven track record in the delivery of technical projects to customers
5. Minimum of 24 month's work experience in a similar role in a managed service provider environment
6. A demonstrable experience in working with multiple technologies within a Managed Service Provider
7. Excellent computing and technical skills
8. Exceptional coordination and planning skills
9. Be able to acquire new knowledge and skills quickly and apply them to business situations
10. Excellent interpersonal, communication, negotiation, and presentation skills
11. Knowledge and experience of Microsoft-based solutions

Desirable
1. Degree-level education or equivalent experience
2. Recognised project management qualification, eg, PRINCE2, MSP, APMP
3. Demonstrable experience in Service introduction and 'Go to Market' processes
4. Experience in an IT, Cloud or service-related industry

Responsibilities:
1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs.
2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP.
3. Onboard new resources and provide orientation to company policies and procedures.
4. Monitor resource utilisation and performance levels and take corrective action as necessary.
5. Completing and creating detailed plans for resource management
6. Managing employees to ensure that all workers are using current procedures and equipment.
7. Working with clients to schedule projects, including providing updates throughout the process.
8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns.
9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects.
10. Scheduling the professional services engineers for projects
11. Ensuring that all materials arrive on schedule and are in good condition.
12. Reviewing project plans to ensure that they meet delivery standards and other requirements.
13. Maintaining inventory records of all materials required for projects.
14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service.
15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth.
16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services.

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