Job Application

Job Title: 1st Line Support Technician
Location: Birmingham - On site Full Time
Day Rate: £150 (Inside IR35)
Start Date: Late May/Early June
Contract Length: 1 Year

I am seeking a skilled and dedicated 1st Line Support Technician with expertise in Electronic Point of Sale (EPOS) systems for a year long contract with one of my sector-leading consultancy clients!

Job Responsibilities/Objectives

• Provide first-line support for EPOS systems, resolving hardware and software issues promptly.
• Deliver exceptional customer service by assisting users via phone, email, or ticketing system.
• Maintain accurate records of support interactions and troubleshooting procedures.
• Collaborate with technical teams to escalate and resolve complex issues.
• Stay updated on EPOS technology trends and share knowledge with colleagues.

Required Skills/Experience
The ideal candidate will have the following:

• Previous experience in 1st Line Support, preferably with EPOS systems.
• Strong troubleshooting skills for hardware, software, and network issues.
• Excellent communication skills and customer service orientation.
• Knowledge of common EPOS hardware components and remote support tools.
• Relevant certifications or training in EPOS systems are advantageous.

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.