Job Application

Role: Support Engineer Level 3 - Azure

Start Date: ASAP - 18 month PAYE contract, likely to be extended

Location: Remote

Daily Schedule: 9am-6pm (potential weekend work every 4-5 weeks)

A large global organisation are looking to expand their Azure AI Customer Support team. Their goal is to facilitate and accelerate the integration of AI capabilities into the core operations of enterprises, helping them to leverage the power of AI and cloud computing via their Azure platform. Our client works at the forefront of innovation, ensuring smooth operation and optimization of AI solutions for a diverse range of client needs.

As a Technical Support Engineer for Azure AI, your role is pivotal in the successful implementation and maintenance of our clients' AI initiatives. You will be the technical lighthouse, guiding users through the Azure AI landscape, ensuring they are able to make the most of our powerful suite of solutions. With your deep understanding of AI, cloud computing, networking, security and privacy, you will solve complex issues, deliver personalized solutions, and provide world-class support that our client's customers rely upon.

This is an opportunity to be part of a team that's at the forefront of AI and cloud computing, helping businesses across the globe realize the transformative power of technology. If you're passionate about AI and love solving complex problems, we would love to hear from you.

Required Qualifications and Experience

• Demonstrated the ability to conduct thorough troubleshooting and debugging, and to solve complex problems. Track record in technical support or a similar customer-facing role within the technology sector. Thriving in a fast-paced, high-volume environment.
• You are very resourceful and great at prioritizing multiple demands, knowing when and how to prioritize tasks.
• 3 years to 5 years of experience with cloud platforms such as Azure, AWS, or GCP, with a focus on AI/ML services.
• Proven ability to learn new technologies and tools effectively and quickly, coupled with strong problem-solving skills. You are a great prompt engineer.
• Experience with Scripting languages such as PowerShell or Python, and a strong understanding of AI/ML libraries and frameworks, eg TensorFlow or PyTorch.
• Strong enthusiasm for Machine Learning, Cognitive Services, and innovative AI technologies (ChatGPT, LangChain, Hugging Face, etc), including a comprehensive understanding of large language models. You also have an affinity for open-source frameworks that help advance the field of A
• Relevant Networking and Security knowledge, for both private and public networks, along with expertise in RESTful API development and integration.
• Solid foundation in Data Engineering, including understanding of databases, data retrieval via query languages like SQL or Kusto, and experience with data management, data visualization, and statistical analysis.

Required skills

• Specific role experience/qualifications
• Azure & Cloud AI Knowledge
• Relevant Networking and Security Knowledge

Key Responsibilities:

• Ownership of the Customer Support Experience: Champion the customer's support journey with our client, providing timely, accurate, and effective solutions for their issues. Working closely with a broad range of global customers, including a significant portion of Fortune 500 companies.
• Resolution of High-Impact Technical Challenges: Address and resolve the most technically challenging and critical problems for our customers and partners, making a significant impact on their experience with Azure's products and services.
• Multi-Channel Customer Communication: Resourcefully and empathically engage with the customers through various channels including telephone, email, public and private forum ensuring their concerns are heard, understood, and addressed.
• Customer Advocacy: Identify and report software bugs and customer suggestions, acting as the voice of the customer within our organization and helping to shape the customer support strategy.
• Product Improvement Liaison: Act as a bridge to our internal development organizations, advocating for product enhancements that can alleviate customer pain points and improve their overall experience with our products.

How To Apply

Please send a CV to (see below)

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.