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Job Details
Service Desk Engineer (Permanent)
Location: Keynsham Country: UK Rate: £27k - £29k per annum + bonus
Robert Half are working with a growing global corporate who are looking for a Service Desk Engineer on a permanent basis as they look to enhance their IT Operations function.
Responsibilities:
- Responsible for providing support for all IT services in line with agreed Service Level Agreements
- Processing and coordinating timely responses to tickets and keeping customers appraised of progress to achieve resolution within agreed service levels
- Provide desk-side support to all employees in the Support Operations Centre
- Ensuring all tickets are logged and data captured in full and correctly
- Troubleshooting IT related issues from software to hardware, such as mobile phones, desk phones, laptops, PCs and printers
- Create a positive impression of the Service Desk by building a rapport with customers, focussing on business needs and delivering best possible customer service
Experience/skills:
- Knowledge of MS Client operating systems
- Knowledge of ticket management
- Software licensing
- Hardware management
- Basic understanding of Ethernet, TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies.
- Exposure to remote support software
- Email and other productivity tools such as MS Office 365, Office 2016, Office 2010, SharePoint
Salary/Package:
- £27,000 - £29,000 basic salary
- Annual bonus scheme
- Progression pathways on offer into leadership or infrastructure teams
- Hybrid working on offer post-probation (2-3 days on site)
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice
Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself
Posted Date: 10 Apr 2024
Reference: JS-06010-0012950084
Employment Agency: Robert Half
Contact: Rory Kirkman