Job Application

Quality Operations Project Coordinator

Start Date: ASAP - (4 week notice period Max)

Contract Length: 12 Months + Extension

Location: UK, REMOTE

Pay: £300 - £400 per day INSIDE IR35 via PAYE

I am working with a leading Tech Leader that is looking for a highly skilled Quality Operations Project Coordinator with experience in cross-vendor communications in localisation environments.

Ideally, we are looking for someone that would be able to start this project as soon as possible, however, we can accommodate a reasonable notice period, of four weeks maximum.

Responsibilities

Support and engage with vendor quality stakeholders

Oversee and support quality at vendor level in a cross-vendor engagement.

Monitor cross-vendor communications, ensure compliance to guidelines and support as applicable.

Support recruiting, testing, onboarding, and training of LQA specialists.

Support quality operations and processes, such as

Translation feedback: Manage requests, relaying feedback to vendors and relaying responses back to stakeholders

Support maintenance of linguistic assets: Manage terminology updates for a set of locales in a language-agnostic manner, from term scoping to task hand-offs and hand-backs; Support maintenance of Style Guides.

LQA tasks: Manage hand-offs and hand-backs, oversee implementation of LQA feedback tasks, arbitration flows, and help support root cause analyses, executing timely on different LQA schedules.

Oversee and triage a queue for general vendor linguists' questions and needs.

Report on quality results internally and externally. Ensure internal trackers are up-to-date. Share quality data with internal and external stakeholders, and create quality reports upon request.

Minimum Qualifications

3+ years of experience in localization project or quality management, preferably on the vendor side

BA/BS in translation, linguistics or equivalent

Experience with localization platforms, file formats, CAT tools, and translation management systems, such as SDL Trados Studio, Idiom WorldServer, or similar

Ability to communicate clearly and efficiently with culturally diverse audiences

Ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment

Proactive, positive, "can do" attitude

Adaptability to change and ability to navigate ambiguity

Preferred Qualifications

Exposure to Localization quality management best practices

Excellent communication, time management and organizational skills

Previous experience with cross-vendor communications in localization environments

Previous experience with localization quality management and a good understanding of the localization industry

Familiarity with Facebook, Instagram, Messenger, WhatsApp and Virtual Reality products and content.

Knowledge of languages other than English

If this looks like you please respond with your updated CV :)