Skip to content

This website works best using cookies which are currently disabled.Cookie policy  Allow cookies
JobServe
 

Job Application

 
 
 

Please answer the following questions in order to process your application.

 
 
Email Address *
 
Select your working status in the UK *
 
 
 
File Attachments:
(2MB file maximum. doc, docx, pdf, rtf or txt files only)
 
Attach a CV * 
 
Optional covering letter 
OR
Clear covering letter
 
 
 * denotes required field
 
Apply
 
 
Additional Information:
 
First Name
 
Last Name
 
Address
 
Country
 
Home Telephone
 
Mobile/Cell
 
Availability/Notice
 
Salary Expectation GBP
 
Approximately how far are you willing to travel to work (in miles) ?
 
 
 

Key Privacy Information

When you apply for a job, JobServe will collect the information you provide in the application and disclose it to the advertiser of the job.

If the advertiser wishes to contact you they have agreed to use your information following data protection law.

JobServe will keep a copy of the application for 90 days.

More information about our Privacy Policy.

 

Job Details

 

Service Manager (Operational Systems) (Permanent)
Location: West Midlands Country: UK Rate: Market Rates
 

The Opportunity:

We are currently looking for an experienced Service Manager to deliver incident and problem management activities for the support of a nationwide traffic control system.

You will join a team of experienced Service Managers handling P1-P3 incidents based on the ITIL Incident Management framework.

The team is focused on restoring normal service operation as quickly as possible, minimising the disruption to the end client/general public and ensuring SLA and KPI adherence.

You will also be involved in the preparation of Incident dashboards and reports, utilising data to drive improvement actions across the team.

Skills and Experience:

  • Strong experience working in a Service Manager or Problem/Incident Manager role
  • In-depth understanding and certifications in service management methodologies (ITIL V4 and/or ServiceNow)
  • Experience with change management planning and documentation
  • A deep understanding of escalation actions, processes and reporting
  • Extensive exposure to release and deployment management processes
  • Ability to manage senior level stakeholders and end clients
  • Willing to work as part of a rota to ensure 24/7 coverage

Please call James Sample here at ISR to learn more?


Posted Date: 16 Apr 2024 Reference: JS-SM-MIDLANDS Employment Agency: ISR Recruitment Ltd Contact: James Sample
hide