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Location: West End, London Country: UK Rate: £140 - £153 per day

We are looking for a 1st Line Support Advisor for an initial 3 month contract, this role requires you to be onsite Mondays and Wednesdays.

Duties and responsibilities

Respond to all queries within agreed SLA's, resolving at first point of contact where possible via multiple channels such as telephone, email and chat to enhance the customer service experience.
Take ownership of employee queries and see them through to resolution, with a keen focus on outstanding customer service, whilst following team ways of working.
Clearly understand and work within service delivery boundaries and published Tier 2/internal escalation routes
To collaborate and engage with the wider Hub community to provide a responsive, consistent, and forward-thinking service.
Be seen as an expert in general and specific and relevant policies, processes, technology and systems

Qualification and experience:

Experience in providing IT support in a large complex organisation and across a range of service
Experience supporting Office 365, Active Directory, Windows & Mac OS
Experience with Multi-factor authentication
Proven experience and working knowledge of customer service focused practices, within a large complex organization.
Experience of using a CRM system, such as RemedyForce, to manage customer correspondence

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Posted Date: 16 Apr 2024 Reference: JS-BBBH142971 Employment Business: Lorien Contact: Amy Stratford