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Job Details
IT Service Desk Analyst (Permanent)
Location: Bristol Country: UK Rate: £25k - £30k per annum
IT Service Desk Analyst - 2nd line
IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Bristol with multiple offices across the UK.
As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met.
The position would suit someone with 3+ years' experience in a 1st/2nd line role who is looking to step up into a pure 2nd line role. The company can offer a clear progression path from 2nd line to 3rd.
Essential knowledge:
- 3+ years technical support experience
- Windows Desktop environments and Active Directory
- Strong Microsoft product knowledge
- Networking knowledge: LAN, VPN, TCP/IP
- Strong customer service skills
This will be an office-based role located in Bristol. Due to the company's location, own transport will be required. If you are interested in this opportunity please contact (see below)
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Posted Date: 25 Mar 2024
Reference: JS-BBBH16377
Employment Agency: Spectrum IT Recruitment (South) Ltd
Contact: Mowii Matthews