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Job Details

 

Support Engineer (Permanent)
Location: London Arena Country: UK Rate: £25k - 30k per annum
 
1st Line Support Engineer - London/City - Onsite

An excellent opportunity has arisen for a 1st Line Support Engineer with a global supply chain and logistics company. The role will support IT requests and tasks that are managed effectively and respond in a timely manner, either by completing requests or raising with IT team where necessary. This opportunity is ideally suited to a candidate with some prior commercial experience or a graduate with a keen interest in technology looking to secure their first role.

Role and Responsibilities:
  • Putting together PC's and setting up hardware across the office.
  • Interacting with users assisting them with any issues that need resolving.
  • Working alongside senior members of the team gaining experience working in a support role.
  • Escalation points to the MSP and following up if no response or response not resolved
  • Troubleshooting and resolving hardware, software, network issues for end users via phone, email, or remote access.
  • Logging, tracking, and documenting all user requests and incidents using a ticketing system.
  • Installing, configuring, and updating various applications and devices for end users.
  • Providing training and guidance to users on how to use IT systems and tools effectively and securely.
  • Collaborating and communicating with other IT staff and vendors to resolve complex or urgent issues.
  • Handling other ad hoc IT requests

Essential Skills and Experience:
  • Relevant educational background or experience in IT Support - 1 to 2 years of preferred experience providing all round technical support to users
  • Have Windows/MS Office knowledge, Google, Teams and Office 365
  • Have knowledge of PC hardware and software
  • Be a team player who can work successfully with other departments in a multi-cultural, multi- lingual environment.
  • Able to handle a variety of assignments simultaneously
  • Service minded, organized and able to work independently with little supervision.
  • Be passionate about IT in delivering customer service to a range of employees across the company

Package:
  • £25,000 - £30,000 Basic Salary
  • Excellent benefits and training opportunities

Posted Date: 25 Mar 2024 Reference: JS/V-43677 Employment Agency: IntecSelect Contact: George Hall
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