Job Application

My client are a successful EdTech company and are recruiting for an Infrastructure Operations Manager.

You will lead a team of Infrastructure Engineers. Managing all infrastructure support tickets arising from business and IT support requirements.

The role is remote however you may need to go on site (London or Midlands) once a month.

Key Responsibilities

• Line management responsibilities for the team; providing support, personal development plans, and undertaking 1-2-1 reviews.
• Working closely with the IT Support and Engineering teams to triage all infrastructure tickets and escalate to the Engineering team when resource is required.
• Develop the skills and competence within the infrastructure team to fulfil business requirements.
• Manage the teams to make sure Solid Change, Problem, and Incident management processes are followed.
• Work with the teams to create manage and ensure all KPI's are met including but not limited to system availability uptime, regular maintenance scheduling, and resolution of support tickets.
• Working with the Head of Infrastructure Services define all the services and systems.

Skills, Knowledge and Expertise

• Experience managing an Infrastructure support team or similar with a EdTech firm
• Experience of workloads of both on-premises data centres and Azure.
• Excellent communication skills across all levels .
• Excellent time management.
• Ability to prioritise own workload.

My client is looking to recruit URGENTLY, please send your CV in Word format to be considered for this great opportunity.

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