Job Application

Warehouse Configuration Dept. Operative.

Role Purpose

The role holder will work within a logistics team such as warehouse, build and configuration, recycle etc. The role holder will be expected to demonstrate a level of knowledge and experience that enables them to work fairly independently and will be responsible for multiple aspects of technical operations activities and assisting other colleagues when required.

Key Accountabilities
Technical Capability. Carries out routine operating tasks. Escalates problems to supervisor or team manager to meet service agreed levels.
Equipment Operations. May be conversant with basic hardware/software installations/configurations and peripheral operation. Able to operate all necessary machinery to required standards. Performs unsupervised routine maintenance of hardware or software to ensure that it is functioning effectively. Reports problems and monitors the effectiveness of repairs to meet service levels.
Scheduling & Monitoring. Checks for and performs scheduled work, carrying out ad-hoc work as required. Checks status of jobs in the system to ensure schedules are up to date and accurate.
Business Awareness. Develops an understanding of the customer's requirements and demonstrates the ability to closely follow the pre-defined work instructions. Is responsible for the successful delivery of all activities within the agreed service levels.
Data Handling. Maintains data security to conform to standards for security of information and data protection.
Process. Demonstrates a clear understanding of established processes and systems within own area of competence, correcting operating practice and work schedules to meet site standards. Effectively communicates and documents any requested changes, errors or ambiguities to team manager using the tools available. Recommends improvements to processes when appropriate to resolve routine enquiries.
Team Working. Acts as a team player being viewed by colleagues as an effective and helpful member of the team, assisting and advising others when required to share knowledge and meet services.
Service Level. Understands and delivers to the pre-defined service level agreements. Escalates issues as necessary to avoid any impact to the service provided. Strives to exceed customer expectations.
Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements.

Key Performance Indicators
All issues and problems are resolved or escalated appropriately.
Maintenance is carried out according to maintenance schedules.
Repairs to equipment are effective.
Schedules up to date and accurate.
Workloads Achieved.
Conformance with security and data protection standards.
Improvements/enhancements to service within own areas.
Feedback from team members and other key stakeholders.
Evidence of taking ownership of their personal development.
Evidence of taking ownership for problems and their resolution.

Project People is acting as an Employment Business in relation to this vacancy.