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London - TBC Contract Posted by: SmartSourcing Ltd Posted: Thursday, 22 January 2026
 
 

Lead Solution Architect - CCaaS
Base: London/Hybrid working
Rate: DOE - quotes both inside or outside IR35
Duration: TBC

Working with our central government client, we need a Lead Solution Architect to design an end-to-end solution for customer journeys across government (discovery, Alpha, beta and live phases).

Architecture frameworks are still being developed, so you will help shape the foundations for the programme.

This is a hands-on role, owning the end-to-end solution, providing technical explorations, unlock delivery challenges and modernise Legacy platforms to a cloud/API architecture for front line services.

Skills needed:

  • CCaaS and CRM
  • Commercial acumen - navigating contractual frameworks
  • Setting technical visions and business case for transformation (benefits, risks, cost of ownership etc)
  • Modernising Legacy estates to Cloud/API led architectures
  • Integration patterns (event-driven, REST/GraphQL, messaging etc)
  • Privacy by design (GDPR and data protection)

SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

London, UK
IT
3/6 months
ASAP
TBC
SmartSourcing Ltd
Michelle Rathbone 
JSSS/UTION ARCHITECT 144
22/01/2026 13:01:50
About SmartSourcing Ltd

SmartSourcing provides a highly professional & service-led approach to both Specialist Recruitment Services & Consultancy Solutions.

Our work incorporates contract, fixed term, permanent & work packages:

  • Intelligent Recruitment serviced through our National Recruitment Centre adhering to strict Framework & PSL criteria
  • Recruit Smart servicing Specialist & niche Resource requirements
  • Consultancy Solutions providing Outcome & Deliverable based SOW solutions
  • Permanent Division – Servicing Public & Private Sectors

Our core areas include Digital & Technology, Transformation, Project Management, Project Office, Business Change, Cloud Services, Cyber Security, other technology & corporate areas.

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