Casework Manager

Job Title: Casework ManagerSalary: £30,000 p.a.Hours: 37.5 hours per week. Monday - FridayContract: 12 months, fixed term contractBenefits: 4% employer contribution to pension scheme, CPD training opportunities, health and wellbeing package, 6.6 weeks Annual Leave, plus an extra day off for your birthday.If you are passionate about social justice and want to support survivors of trafficking in the UK by advocating for high standards of care, then we have your dream job.The position is to oversee the implementation and expansion of the charity casework service, working closely with the casework leadership team and clients as necessary. The Casework Manager will also directly offer advocacy and support to clients and manage the casework team while providing data and information to the Head of Operations for reporting purposes. The Role:As the Casework Manager, you'll lead and oversee our casework services, ensuring the delivery of high-quality support and advocacy to the charity's clients. This role involves direct management of Senior Caseworkers, fostering innovation, and maintaining high standards of practice aligned with our mission, vision, and values.Responsibilities:This role will be responsible for the direct line management of the Senior Caseworkers, providing leadership and oversight. This includes:

• Provide leadership and line management to the casework team in South Yorkshire for the Snowdrop Project.
• Conduct regular case management meetings with the casework team to support and develop their work.
• Attend and contribute to Operational Team meetings for collaborative service delivery to Snowdrop clients.
• Support innovation and new approaches within the casework team aligned with Snowdrop's mission, vision, and values.
• Facilitate reflective practice, problem-solving, and personal development among team members.
• Raise the profile of the Snowdrop Project among key stakeholders and partners, representing the charity in public and within the office.
• Contribute best practice examples, evidence, and case studies for bid development and supporting Communications and Social Policy Leads
• Participate in internal and external meetings, training events, conferences, and functions as necessary, communicating relevant information to the staff team.
• Provide monthly information on casework services to the Head of Operations for reporting to the Board of Trustees.
• Handle casework-related complaints and escalate as necessary, serving as a safeguarding lead.

About you:

• Excellent written and oral communication skills and the ability to communicate with a range of different people.
• Ability to work on your own initiative and as part of a team.
• Ability to manage and prioritise multiple tasks and complete them efficiently.
• Organised with good attention to detail.
• Values integrity and transparency.
• Values collaboration and can give and receive feedback.

Qualifications:

• A degree in a relevant field such as social work, counselling, psychology/sociology, law or at least 3 -5 years of experience in a similar field.

Knowledge & Experience:(Essential)

• Experience working with vulnerable people, BAME community, Asylum seekers and/or refugees in the community.
• Experience working with individualised care plans.
• Experience supervising others, confidence in giving and receiving feedback in a supervisory role.
• Experience dealing with safeguarding issues.
• Knowledge of the complex issues surrounding vulnerable adults/refugees and asylum seekers.

(Desirable)

• Experience working with interpreters.
• Working with survivors of human trafficking in the community.
• Knowledge of the UK systems that surround trafficking.
• Working knowledge of empowering support.
• Ability to drive and have a current driving licence.

What is on offer:

• Monthly individual therapeutic supervision and support from an external therapist.
• Westfield Health Package (including 24-hour doctor line, gym and shopping discounts, money back on private health care treatments).
• Cycle-to-work scheme.
• 4% employer pension contribution.
• 6.6 weeks of annual leave entitlement.
• An extra day off for your birthday.
• Flexible working (Subject to the needs of the role)

If you would like to be considered, then please submit your CV and one of our team will get in touch with you. You will be asked to provide a covering letter to support your application, which will need to be submitted to us before 5 pm on the 26th of April 2024. Closing date: Friday 26th April 2024 at 5 pmInterview dates: Week commencing the 29th of April 2024. Please note, if this interview date is not suitable, please make us aware and will liaise with the charity to make suitable arrangements. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer