Excellent opportunity to join our client on a temp basis for 3 months +.
Our client is seeking a Customer Care Coordinator for their lovely team based on site in the Theale office. This role is purely office based. You will need excellent excellent Excel & IT skills, strong administration ability and good customer service skills.
You will be required to work shifts Monday- Friday between 8-6PM - ie 8-4/9-5/10-6 this would be on a rota basis.Please only apply if you are flexible regarding hours of work.
The role
- Handle a large volume of inbound telephone calls promptly and appropriately, in line with contractual obligations.
- Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary.
- Memorise scripts for products and services and refer to them during calls.
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
- Setting client expectations and striving to exceed these at all times.
- Establish and maintain external supplier relationships to assist with maintaining an exceptional level of customer service.
- Actively support the completion of all administration tasks to achieve weekly/monthly team objectives.
- Coordinate email traffic within the central shared inboxes.
- Upload data from service intervention records into the CRM.
- Provide cross-functional support for other sub teams where required.
The Person
- Previous experience of working in a call centre or similar environment
- Strong communication skills
- Intermediate IT skills to include Excel, Word and Outlook
- Strong attention to detail
- Self-motivated with a flexible can do attitude
- Good inter-personal skills, must be able to work as part of a team as well as individually
Benefits:
- 25 days annual leave + bank holidays
- After successfully completing 6-month probation period, enrolment into Death in Service scheme (4x salary)
- Pension with Royal London (enrolment after 3 months of employment)
- Perkbox - discounts/offers with various popular brands
- Cycle to work scheme (after 3 months of employment)
Theale, Berkshire, UK
GBP
Focus Resourcing
Focus Resourcing
AJF/703701612
24/04/2024 20:44
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