Customer Service Advisor

Customer Service Advisors - Perth
Pertemps Scotland are looking to recruit Customer Service Advisors to work on a temporary contract for a well-known company based in Perth.

Job Title: Home Claims Handler
Start Date: ASAP
Contract Length: 7 months
Pay rate: 13.14 per hour ( 23,900 per annum)
Location: Perth - free parking available
Hours: Working a minimum of 35 hours per week
Shift pattern: You must be flexible to work 5 days over 7, Monday - Friday between 8.00am & 8.00pm and weekends between 8.00am & 6.00pm on a rotational shift basis. This will include 1 full weekend shift every 7 weeks, 10 late shifts (12-8) and 10 early shifts (8-4) over a 14 week period.

Successful candidates will be required to pass both a disclosure and credit check

Key Responsibilities:

• Taking inbound calls you will direct customers to the correct area of the business - enhancing the customer experience and saving customers from bouncing around the system.
• Calls are an average of 2 minutes duration and you will be taking approximately 100 calls per day
• Using a scripted set of questions you will determine the customer demand and direct the customers to the correct area
• Update systems with call details so demand can be captured and analysed

Key Skills and Requirements:

• Previous customer service experience is essential
• Experience of dealing with high call volumes is advantageous
• Customer focussed with an empathic nature
• PC literate with excellent data entry skills
• Excellent written and spoken communication skills
• A flexible attitude to working practices
• Be a good team player

If you have the relevant experience and are looking for a new opportunity, please apply with your CV today!