Customer Service Advisor

Fantastic opportunity to join a well-established company within the environmental industry as a customer service advisor with progression opportunities in Stroud! Are you passionate about ensuring a 5 service to customers and are an experienced advisor within an office environment? If so we would love to hear from you!

28,000 per annum
Monday to Friday 8.30 - 5 (Office based)
Based in Stroud - Commutable from Gloucester, Cheltenham, Cotswolds areas

Main Duties;
o Making outbound calls to existing customers to take their cooking oil orders and book in waste collections for used cooking oil.
o Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and loyalty and retention.
o Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly.
o Handling inbound calls from customers who have queries, complaints, or feedback about our products and services.
o Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner.
o Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels.
o Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing.
o Reporting on customer feedback, issues, and sales performance

Person Specification;
o Excellent communication and interpersonal skills, both written and verbal.
o Experience in a customer service role is essential within an office environment
o A friendly, positive, and customer-focused attitude.
o Proficient in Microsoft Office and CRM software is essential.

If interested in this role, please click APPLY NOW a member of the team will be in touch if successful.