Customer Service Officer

Become a Customer Care Champion

Are you someone who genuinely cares about helping others? Do you thrive in a fast-paced, dynamic environment? If so, we have an exciting opportunity for you to join our team as a Customer Service Representative.

The Role

In this role, you'll be the friendly voice and face of our company, providing exceptional support to our social housing customers. Your primary responsibilities will include:

• Handling inbound and outbound customer calls with professionalism and empathy
• Troubleshooting and resolving customer queries with the assistance of our technical experts
• Ensuring our customers feel valued, heard, and supported throughout their interactions with us

What You'll Need

• A compassionate nature and a willingness to learn
• Strong communication and problem-solving skills
• Must be flexible to work on weekends
• Excellent spoken English
• Ability to work well independently and as part of a team
• Maths & English GCSE or equivalent (preferred)
• Experience in a customer service or call center environment (preferred)

Why Join Our Team?

• Flexible scheduling options (Monday - Sunday, 5 days out of 7 rotations)
• Generous leave entitlement
• Opportunities for personal and professional growth through extensive training and development
• Internal progression opportunities to advance your career