Customer Services Administrator - Construction

Customer Services Administrator/Responsive Works Administrator

MAIN DUTIES

We have an exciting role available for a candidate who enjoys working as part of a team delivering first-class customer service. As a responsive works administrator, you have a pivotal role within the company interacting with our customers, clients, and site-based operatives whilst co-ordinating workflows in order to ensure the smooth running of the responsive service.

KEY TASKS/ACTIVITIES/RESPONSIBILITIES

• Scheduling work, creating appointments, rearranging, and prioritising urgent work as appropriate.
• Preparing work packs for work teams prior to commencing work and monitoring of completion of work.
• Ensuring all information and documentation is processed through client portals and internal spreadsheets using Excel.
• Responding to client emails and telephone calls in an efficient and professional manner, developing and maintaining great working relationships with key client personnel.
• Handling tenant telephone calls ensuring the caller receives the best service experience at all times.
• Maintaining daily, weekly, and monthly works calendar in order to meet client expectations and workflows.
• To competently process confidential information, customer complaints, and other documentation as required.
• One day per week you will be required to work alongside the Health & Safety Advisor to ensure documentation compliance.
• Ad hoc duties.

ESSENTIAL SKILLS

• Excellent communication skills, both verbal and written.
• Good knowledge of Microsoft Office, Word, Excel, and Outlook.
• An excellent telephone manner.
• Good organisation and time management skills.
• On-site parking.
• Negotiable on experience £24,000+/£11.55 per hour.

BENEFITS

Mon-Fri; Full-time; Permanent; 8am 4:30pm; 40 hours per week (30 mins lunch); 23 days leave + statutory bank holidays.

Apply today with an up-to-date CV.