Field Service Engineer

Field Service Engineer - Up to £34,000, Company Car, Laptop

I am working with an established supplier of photocopier and printer solutions, they are seeking a Field Service Engineer, to work in and around the Aylesbury, Hertfordshire area. As a key member of the team, you will be responsible for the maintenance and servicing of photocopiers and printers at various customer sites.

Roles and responsibilities:

• Servicing, maintaining, and performing emergency repairs on photocopiers at customer sites.
• Diagnosing issues, replacing damaged components, reassembling equipment, reinstalling software, and testing repairs
• Efficiently and safely driving to customer sites, maintaining vehicle cleanliness and legality, and ensuring timely service
• Accurate reporting of job closures, including response times and part bookings
• Basic installation of new machines at customer sites
• Ability to contact customers for remote support calls.
• Familiarity with software applications like Papercut and SafeQ.

Skills and experience:

• Experience with printer installations, troubleshooting, support and maintenance.
• Experience working with KonicaMinolta or other machines.
• Demonstrated technical proficiency and capability to diagnose and resolve equipment issues.
• Skilled in accurately documenting job details and maintaining comprehensive call records.
• Strong communication abilities and a commitment to providing excellent customer service.

If you feel this could be a good fit for you then please apply for further steps!