We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team.
If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you.
Responsibilities:- To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure.
- Escalate issues that cannot be resolved as appropriate
- Log issues with 3rd Parties to fix hardware/software under warranty/support contracts.
- Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department.
- Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence
- General physical work such as moving/installing computers, printers, switches, server room maintenance etc.
- Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications.
- Assist with the install, configuration and deployment of applications.
- Troubleshoot application install issues, identify application compatibility issues and install essential software patches.
- To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate
- Mobile Device Support
- Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode.
- Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads).
Skills required: - Knowledge of fault-finding and diagnostic techniques.
- Windows desktop operating system experience (Windows 10).
- Working knowledge of iOS.
- Experience of working in anorganisation with a wired/wireless network infrastructure.
- Google Workspace,
- Experience of using iPads.
- Experience using helpdesk or issue tracking systems.
For more information, please contact Kirsty Giles at Pure Resourcing Solutions
