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Job Details


Production Support Engineer (Full Time)

Location: Charlotte North Carolina Country: United States of America Rate: $90-100K

A fortune 500 company is on the search for a Production Support Engineer. This role is revolved around supporting top tier business applications. This role will be ensuring application availability, working and leading the team towards resolving outages, incident root analysis, and problem/life cycle management. They are looking for someone who has 6+ years of production support experience working with Java applications. Also any experience with Splunk or technology like Splunk is a plus.

Key Responsibilities

  • Participate on outage calls, lead and coordinate with multiple teams to resolve outages in a timely fashion.
  • Provide on call support for triaging incidents/problems and coordinating with various support teams and carryout activities related to incident management.
  • Communicate with line of business and management the overall status and health of the application.
  • Look for areas of improvement in monitoring, application stability.
  • Perform troubleshooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis.
  • Real Time restoration and triaging of issues impacting technical services (application/infrastructure).
  • Assess initial severity, gather impacts, creates tickets in JIRA/KANBAN, engages necessary support teams. Test and validate system performance.

Job Qualifications

  • 6+ years of relevant IT experience (Production Support, SDLC- Waterfall/Agile) preferred
  • 4 + years of experience with J2EE, Unix Shell script batches, Webservices, Restful services, IBM WebSphere, IBM WebSphere portal, Oracle database, Linux Red Hat
  • 2+ years of experience with developing/supporting applications built on Oracle, SQL
  • Experience in troubleshooting problems using Splunk (or similar tools) and APM tools (Dynatrace, App Dynamics).
  • Some experience with GitHub is desired

Posted Date: 11 Dec 2019 Reference: JSPRODUCTION SUPPORT ENGINEER Employment Agency: Request Technology Contact: Dillon Grooss