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Job Details


Call Center Representative (Inbound Telephone) - Cleveland, OH (Full Time)

Location: Cleveland, Ohio Country: United States of America Rate: $14.70 per hour minimum

At Third Federal, named for five years in a row as One of the Best Companies to Work For in America by Fortune magazine and for three years in a row one of the Top Work Places by The Plain Dealer, we offer a dynamic customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities.

Qualified applicants who would like to work for a growing company that promotes teamwork, fun and a balanced life should apply.

We are looking for several Call Center Representatives to join our team with a minimum of 1 year recent experience in a retail banking/credit union environment. Candidates must possess strong interpersonal skills, be able to understand and explain financial information, work well in a fast-paced environment and thrive in a team based setting. Experience with equity lines of credit and mortgage loan terminology is a plus. Our Call Center is an in-bound operation. These are full-time, first shift positions located at our Main Office


    • High School diploma or equivalent.
    • 1 year of recent retail bank/credit union experience opening deposit accounts.
    • Proven communication skills, proven math skills.
    • Strong PC skills including: Word and Excel.
    • Conventional equity line of credit/mortgage application experience is a plus.
    • Bi-lingual language skills are a plus.

Work hours are generally scheduled between 8:20 a.m. to 5:00 p.m. - Monday through Thursday, until 6:00 p.m. on Friday and requires some Saturdays.

Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

Posted Date: 17 Sep 2019 Reference: CBCALL CENTER-CSRII Company: Third Federal Savings and Loan Association Contact: Jamie Evans