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Job Details

 

Customer Support Specialist (Contract)

Location: Alpharetta, Georgia Country: United States of America Rate: $22.00 per hour
 

The Customer Support Specialist is responsible for connecting Service Pros (vendors) to the Work Order Network. This includes outbound calls and email communications inviting Service Pros to connect, conducting the webinar training for the Service Pro connections assigned to this position and handling all follow-up until the Service Pro is connected and active on the Work Order Network. Also responsible for other outbound call campaigns for GetCru, Field Service Management and product enhancements/changes that require Service Pro engagement.

Essential Functions:

  • Outbound calls to Service Pros

  • Track, manage and connect all assigned Service Pros

  • Conduct Service Pro on-boarding training

  • Assist Service Pros with technical support until connected and active on the Work Order Network

Knowledge, skills and abilities:

  • College Degree preferred; High School Diploma at a minimum

  • Proficient in Salesforce, Excel, PowerPoint and G2M/WebX

  • Call Center environment experience is highly desirable

  • Great people skills, phone skills and customer service skills

  • Computer skills (Outlook, Excel, Word, Smartsheet)

  • Ability to work with minimal supervision

  • Strong problem solving skills

  • Driving change management


Posted Date: 10 Feb 2020 Reference: JS Company: The Royak Group Inc. Contact: Paul Martino