Skip to content

JobServe
 

Job Application

 
 
 

Please answer the following questions in order to process your application.

 
 
Email Address *
 
I certify that I am a U.S. citizen, permanent resident, or a foreign national with authorization to work in the United States. *
 
 
 
File Attachments:
(2MB file maximum. doc, docx, pdf, rtf or txt files only)
 
Attach a Resume * 
 
Optional covering letter 
OR
Clear covering letter
 
 
 * denotes required field
 
 
 
Additional Information:
 
First Name
 
Last Name
 
Address
 
Country
 
Home Telephone
 
Mobile/Cell
 
Availability/Notice
 
Salary Expectation USD
 
Approximately how far are you willing to travel to work (in miles) ?
 
 
 

Key Privacy Information

When you apply for a job, JobServe will collect the information you provide in the application and disclose it to the advertiser of the job.

If the advertiser wishes to contact you they have agreed to use your information following data protection law.

JobServe will keep a copy of the application for 90 days.

More information about our Privacy Policy.

 
 

Job Details

 

SalesForce Systems Administrator (Full Time)

Location: McLean Virginia Country: United States of America Rate: Open
 

Must have current SalesForce certification

Permanent Full time role

Prestigious Enterprise Company is currently seeking a SalesForce Systems Administrator. Candidate will administer, maintain, and deploy configuration changes for the Salesforce Sales Cloud platform. Candidate will partner with the IT deployment team to resolve incidents as well as to deliver enhancements based on business strategic goals and needs.

Responsibilities:

  • Lead system admin for the Sales Cloud. Ad hoc support to the rest of the Clouds/platform.
  • Works closely with the Platform Manager to understand business processes and support needs related to the Sales, Marketing areas and other smaller business areas to deliver solutions that improve these businesses.
  • Follows data governance, processes and best practices.
  • Provision/de-provision and maintain users, roles, profiles and hierarchies.
  • Mass transfer/re-assign records including Accounts, Contacts, Cases, Opportunities, other working with stakeholders and following processes.
  • Ensures users have access to the right data by managing the platform security settings, access to apps, objects, records and fields (roles, profiles sharing rules, permission sets, etc).
  • Maintains records by performing systematic clean ups of reports, archiving of data and files in accordance to Company's policies and best practices.
  • Performs routinely data integrity health checks such as records de-dup and enrichment and works with stakeholders to facilitate mass data uploads of records, as needed.
  • Maintains objects and fields as needed (ie retire unnecessary fields), workflow updates, data validation, alerts, communication templates, etc.
  • Creates and maintains reports and dashboards that can deliver insights and success metrics.
  • Supports end users troubleshooting and resolving incidents.
  • Escalate to Customer Success Team requests related to training or re-training of users and provide recommendations for areas of opportunities to improve end user training.
  • Ad hoc support in training and adoption and mentor users/groups needing assistance.
  • Monitor usage and improve data quality.
  • Responsible for system configuration changes to ensure optimal platform performance, usability and meet strategic goals and needs for the business.
  • Engage with the business areas as needed to work collaboratively on requirement gathering, and implementing solutions for approved enhancements/changes to ensure proper design and a satisfied customer.
  • Implement lite enhancement changes adhering to all development, documentation, and testing protocols.
  • Document changes in case management and follow change processes. Document company processes and workflows.
  • Partner with IT Agile Business Analysts in requirement gathering, development of user stories and acceptance criteria, testing or facilitate such, with the appropriate business area as needed.
  • Conduct peer-testing for light changes, as needed to ensure quality and adherence to specs.
  • Proactively recommend solutions, processes, capabilities or apps that will enhance end user experience, enrich the 360 view of the customer, improve usability, enable productivity for users, optimize or automate processes and increase ROI.

Qualifications

  • Salesforce Advanced Certification is required
  • 5+ years of direct experience in all aspects of developing and implementing CRM or salesforce platform applications.
  • Excellent analytical, technology, communication and problem solving skills.
  • Strong relationship management skills.
  • Experience in implementation projects using Agile methods and practices, preferred.
  • Bachelor's degree in Computer Science or related field.

Preferred Skills

  • Experience developing solutions using Apex and VisualForce, preferred
  • Experience with Einstein Data Discovery, preferred
  • Experience with Eloqua, preferred
  • Additional Salesforce Certifications Preferred: Architect, Sales Cloud, Marketing Cloud, Service Cloud

Posted Date: 23 May 2018 Reference: JSCJ-SFADV Employment Agency: Request Technology - Craig Johnson Contact: Craig Johnson