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Job Details

 

Platform Manager - SaaS (Full Time)
Location: Chicago, Illinois Country: United States of America Rate: $155-180K + Bonus
 

*Hybrid, 3 days onsite, 2 days remote*

*We are unable to sponsor as this is a permanent Full time role*

A prestigious company is looking for a Platform Manager (SaaS). This manager will focus on the enterprise SaaS platform applications such as Azure cloud, M365, DocuSign, WalkMe, Jira, etc.

Responsibilities:

  • Administers the Firm's Enterprise SaaS Platform, including DocuSign, WalkMe, JIRA along with their integrations.
  • The Platform manager will provide technical leadership in establishing robust service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving core services.
  • Promotes optimal useability of SaaS Applications capabilities.
  • Have a good understanding of Integrations of SaaS Platforms to Azure and M365. Can provide guidance and can implement such configurations.
  • Monitors roadmap for upgrades to SaaS services and establishes the mechanisms by which we share relevant changes with our people.
  • Works with the office of the Director of Information Governance in ensuring content management policies for SaaS Applications are complying and updated as business needs evolve.
  • Works closely with the Security team, prioritizing safety of the firm's systems and content.
  • Identifies potential points of integration between SaaS platforms services on the core device-top and works with technical colleagues to deliver key integrations.
  • Provides level three support for functional requests relating to SaaS Platform services.
  • Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues.
  • Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity.
  • Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time.

Qualifications

  • Bachelor's degree in Computer Science or a related field.
  • 1+ years of M365 Platform experience & Azure Cloud Platform
  • 5+ Prior experience in SaaS Platform Support
  • In depth knowledge of SSO, Authentication & DocuSign Product
  • Python & PowerShell Scripting Preferred
  • DocuSign

Posted Date: 02 Apr 2024 Reference: JSPLATFORM MANAGER Employment Agency: Request Technology Contact: Dillon Grooss
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