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Job Details
Senior Application Support Engineer (Full Time)
Location: Chicago, Illinois Country: United States of America Rate: $110-120K
*We are unable to sponsor for this role*
*All Employees must be Covid-19 Vaccinated.*
*Hybrid, 2 days onsite, 3 days Remote*
A prestigious company is looking for a Sr. Application Support Engineer. This person is a jack of all trades in application support. They will focus on Back End troubleshooting and will need experience with IIS, SQL Queries patches, and PowerShell Scripting. This is primarily a Windows environment and any experience with OpenText or LiquidOffice is a desired.
Responsibilities:
- Install, patch, upgrade, support, and troubleshoot complex, multi-tier software applications, both commercial and internally developed, spanning multiple Servers and various technologies.
- Perform root cause analysis to avoid future occurrences, identify permanent resolutions, preventative steps, and lessons learned on recurring issues and major incidents.
- Assist with release/project activities, monthly patching, and related application maintenance.
- Experience with automated patching and configuration for security hardening.
- Maintain and protect confidentiality with regards to all aspects of employee and customer information (HIPAA).
- Build and mature the application support processes, procedures and fixes including the creation and updating of documentation in the knowledgebase.
- Monitor the ServiceNow ticket queues handling Incidents, Service Requests, Tasks, and some small enhancement work.
- Meet and exceed service levels for tickets as defined in the Service Level Agreement policy.
Qualifications:
- Previous experience managing system upgrades and projects.
- Previous experience with Scripting in any of the following: PowerShell, VB Scripting, Windows Batch Files, or Python.
- Previous experience with relational databases, such MSSQL and Oracle, and with basic database concepts, schemas, query writing, automation scripts, indexes or debugging any aforementioned.
- Solid SQL query skills helping team mature in:
- Version standardization and upgrades.
- Security vulnerability scanning and associated remediations.
- Performance management and tuning.
- Build best practices.
- Break - fix support.
- Previous experience supporting JAVA applications running in JBoss/WebLogic.
- Previous experience working in a RedHat Linux environment and with Shell Scripting.
- Previous experience working with Verity/Teleform scanning software or OpenText Liquid Office.
- Previous experience supporting load-balanced Windows/IIS server farms with complex websites in multiple application pools utilizing .NET technologies
- Previous experience working with PowerBI, SSRS or other reporting tools.
- Previous experience working with or programming ServiceNow.
- Previous experience in Systems Administration in a Windows Servers/Microsoft 365 environment.
- ITIL Foundations Certified
Posted Date: 02 Apr 2024
Reference: JSSR. APPLICATION SUPPORT
Employment Agency: Request Technology
Contact: Dillon Grooss