Title: IT Support Technician III Location: New Braunfels, TX Duration: Full time Compensation: $60-65k Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Overview: The IT Service Technician III Provides end user software, hardware, and network support and assistance.
Diagnoses, and resolves complex hardware, software, and network related issues. Responds to helpdesk calls and tickets in a timely manner and documents. Acts as a technical lead and mentor to junior staff.
Responsibilities: Monitors Service Desk communication channels. Responds and records service requests and incidents in the ticketing System. Updates tickets (remedy) with appropriate information throughout the ticket lifecycle.
Mentors junior staff on ticket handling processes and procedures. Independently, installs, supports, and upgrades computers, POS workstations, and associated peripherals and software. Develops installation processes and procedures.
Develops standard system images and software installation packages based around MS/Windows. Independently, troubleshoots and resolves complex level two/three hardware, software, and network issues. Engages in research and in-depth troubleshooting to resolve technical issues.
Escalates higher complexity and/or critically urgent issues to the senior level support teams for resolution. Assist senior park and corporate IT staff with complex projects or issues. Independently completes task or projects to meet or exceed requirements.
Provides user systems access. Ensures appropriate approval is provided and documented. Leads service desk related projects ensuring that specified requirements and standards are met or exceeded.
Acts as a technical liaison between IT and guests and other associates. Can represent senior staff in their absence. Always acts in a professional and respectful manner.
Assist in training and development of new hires using both training documentation and hands on experience. Qualifications: Associate's degree/vocational or technical school degree 3-5 years IT, or relevant work experience Must be able to work nights and weekends About INSPYR Solutions As a leading technology solutions company, we connect top IT talent with clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. There are four elements that set us apart and serve as pillars of our company philosophy: Quality, Expertise, People, and Relationships.
By always striving for excellence in these areas and focusing on the human aspect of our business, we work seamlessly together with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities
