Applicants who require a work visa considered
Production Support, Technology Operations
Salary: Open + Bonus
Location: Chicago, IL or Dallas, TX
Remote in any of the following states: IL, TX, FL, GA, MA, MD, MN, NC, NJ, NY, DC, WI
*3rd shift: Tuesday-Saturday 11pm-730am CST*
*We are unable to provide sponsorship for this role*
Qualifications
- Bachelor's degree
- 5+ years' experience production systems operations
- Working knowledge of ITIL principles
- Understands technical monitoring and metrics.
- Sophisticated understanding of enterprising technology
- Mature understanding of the relationship between software and hardware
- Knowledge of Clearing and Finance industry
- Knowledge of Application life cycle and deployment
- Problem/Incident management experience
Responsibilities
- Analyze and report upon Production capacity CI opportunities.
- Analyze and report upon Production critical-path processing CI opportunities.
- Stand-up SWAT's if needed to drive resolution of ongoing Production issues.
- Identifies and diagnoses complex problems and factors affecting Production performance.
- Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions.
- Move between tactical & strategic (ie Forecast system demands and recommend upgrades, expansions, and reconfigurations if/when needed)
- Consult & evangelize for operational best practices.
- Collaborate across domains (ie network, DB etc.) to assist with application tuning.
United States All States, United States of America
Open
Steven Delvalle
JSPROD SUP
4/23/2024 2:15:43 PM
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