First Line Analyst First Line Analyst Rate£15.22/HrLocationPheonix House Colliers Way, Pheonx Business park - Nottingham NG8 6AT Contract 3 months Job Description: FG FLA 27am-7pm shift Rota:07:00 - 15:3007:30 - 16:0008:00 - 16:3008:30 - 17:0009:00 - 17:3010:30 - 19:00 Day to day duties and expectations Call taking across multiple contracts. Queue management Good time keeping (scheduled adherence) Contacts per day; 30 for full time. 15 for Part time. Average handling time; 8 Minutes 100% contact to incident ratio - the only exceptions are what we call switchboard calls. (we only get a few a...  more ->

Your new company You will be working for a global organisation who have built up a fantastic reputation within the logistics sector. Your new role Be one of the first points of contact for the team and maintain information regarding security related incidents/change tickets on relevant systems. Maintain the existing Joiners, Movers and Leavers review process from an information security perspective and support the business in ensuring JML is tracked and access to systems adheres to the least privilege principle Monitor the cybersecurity team's mailbox Assist the Senior Information Security...  more ->