A very exciting opportunity with one of the worlds leading investment banking clients has just hit the market for a HR Knowledge Writer based in London. Role : HR Knowledge Writer Location : London, 2 days per week on site required Rate : £400.00 - £475.00 (umbrella) Duration : Contract through to 31st December 2024 The EMEA HR Service Transformation programme is a multi-million-pound EMEA wide programme across 19 countries and over 3,000 people that will transform the services offered by HR to become more dynamic, efficient, and effective with greater data and insights to enable greater...  more ->

Service Designer Bristol Hybrid (On-site 2x a month) At Exception, we craft exciting digital futures, accelerating clients digital journeys by introducing innovative products, creating unique digital experiences, and providing robust IT platforms, swiftly. Role Overview: As a Service Designer, you'll join a dedicated team focused on creating impactful digital products and services. If you're passionate about user-centred design and systems thinking, this opportunity is for you. Key Responsibilities: Champion the design, development, and testing of service solutions. Conduct requirement...  more ->

Service Transition/Release Management York- Hybrid Permanent.Establish the governance to support the service transition and release management practice ensuring that defined processes are adhered to when transitioning services from development into the live environment..Continuously review and refine the transition and release practices and related processes to improve efficiency, minimise errors, and enhance the overall quality of service delivery..Service Transition/Release Management day to day activity.Plan and coordinate the transition of new or modified services from development through...  more ->

Service Desk Support Analyst - 5 days on site We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for someone to create a new career path for themselves. JOB PURPOSE: To provide in person and telephone IT technical assistance to all internal customers based in the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities:...  more ->

Service Level Analyst (Inside IR35) Contract Term: 6 Months (Potential to extend) Contracting Authority: The Foreign, Commonwealth & Development Office Location: Hybrid - Milton Keynes, London or Glasgow The Service Level Analyst is a role within the IT Service Management department of Information and Digital Directorate (IDD), reporting into the Senior Service Level Manager. They will support the Service Level Management process, policy and governance procedures. The Service Level Analyst supports the overall quality of the process and develops reporting management information for all...  more ->

Service Improvement Analyst - Fixed Term Contract - Manchester You will work with the Service Delivery Manager to focus in the continuous improvement of the IT service. This will include updating, maintaining and implementing new policies, procedures and processes using ITIL. Client Details The client is a well established business based in Manchester Description Key responsibilities include; Improve the user experience and customer satisfaction. Increase end-user productivity, ensuring that users have the best tools that are fit for purpose and fit for use. Have input into Service Design...  more ->

Service Desk Advert PAYE TEMP - with potential to go permanent 40 hours - Monday to Friday with one working weekend in four We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term...  more ->

Service Desk Analyst Hybrid- North East England My client is undergoing an exciting IT transformation and as such has a requirement for additional support in the team. The successful candidates will have previous experience of working on a busy service desk. Key skills include: 1st line support experience working in a similar customer facing role. Experience working to and reporting against SLAs Working knowledge of Windows 10 and Microsoft Office 2016. Excellent communication skills, at all levels, with technical and non-technical audiences. Provide consistently, excellent levels of customer...  more ->

Service Transition/Release Management York- Hybrid Permanent.Establish the governance to support the service transition and release management practice ensuring that defined processes are adhered to when transitioning services from development into the live environment..Continuously review and refine the transition and release practices and related processes to improve efficiency, minimise errors, and enhance the overall quality of service delivery. Service Transition/Release Management day to day activity.Plan and coordinate the transition of new or modified services from development through...  more ->

Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Manchester. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by...  more ->

Service Desk Analyst Hybrid - York My client is undergoing an exciting IT transformation and as such has a requirement for additional support in the team. The successful candidates will have previous experience of working on a busy service desk. Key skills include: 1st line support experience working in a similar customer facing role. Experience working to and reporting against SLAs Working knowledge of Windows 10 and Microsoft Office 2016. Excellent communication skills, at all levels, with technical and non-technical audiences. Provide consistently, excellent levels of customer service....  more ->

Service Desk Analyst £200 - £280 per day Inside IR35 DOE On site full time - White City, West London Our client, a leading financial technology company, are looking for an experienced Service Desk Analyst join their team and hit the ground running. It will be on a contract basis for initially 3 months. This role could be extended and/or there is the possibility of this becoming a permanent position for the right candidate. It is fully office based and so you must be able to commute into West London 5 days a week. Duties & Responsibilities: Working within the client's defined processes and...  more ->

Service Desk Analyst/Identity Access Management (IAM) Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This IAM Analyst role will see you working the IT Access Management function, covering, the administration of the set-up, maintenance and removal of user or account permissions to systems and data, including 3rd parties where this may be applicable. You will be responsible for providing System Access, conducting regular security reviews aligned to audit and CISSP best practice, and ensure...  more ->

Service Desk Advert PAYE TEMP - with potential to go permanent 40 hours - Monday to Friday with one working weekend in four We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Manchester. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term...  more ->

Service Management Operators Change Management ServiceNow Jira/Confluence Location: Hybrid/Sheffield (2 days onsite per week) Duration: Until 30/11/24 We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Service Management Operators for one of their public sector Clients based in Sheffield/Hybrid - 2 days working onsite. IR35: This role is inside of IR35 Initial duration: 6 months Role and tasks Change Management Process and Governanc e: The candidate should have a strong understanding of change management processes and governance. They will be...  more ->

Service Delivery Manager - Hybrid - Staines Our client, a leader in their field, is looking for a Service Delivery Manager to join their team. You will be working with the testing team and delivery team to ensure the Environment, change, and release Management process are followed as implemented You will be responsible for the development and implementation of documented Processes and Procedures. You will also be responsible for ensuring Live issues are followed up on and fixed within SLAs. You will have the following skills;- Knowledge of ITIL, Agile and DevOps, including Incident...  more ->

Service Delivery Manager Newport, Wales 6 months/12 months contracts (x2 roles) £400 per day inside IR35/Umbrella Due to the urgent nature of the role current candidates must have current and transferable SC Clearance. Overview of the role: The role of Service Delivery Manager (SDM) will encompass a wide range of tasks including but not limited to, providing a high level of service that meets all customer requirements and individual contractual obligations within budget constraints. The SDM will be responsible for leading a new client relationship while also building and maintaining internal...  more ->

Service Architect - Fully Remote - 8 - 10-week contract (Paternity & holiday cover) - Inside IR35 Here at Lucid we have an exciting opportunity for a Service Architect, this will be a contract for 8-10 weeks whilst a member of the team is on Paternity leave. This role will be fully remote. The Service Architect is responsible for creating and designing full end to end service solutions for new and existing customers. The SA is responsible for the ownership of the design and proposed solutions for prospective and existing customers. The Service Architect will continually engage across all...  more ->

Service Design Specialist (ITIL) London (2 days per week onsite) 9 months' initially £500-£600 per day inside IR35 We're looking for a skilled Service Design specialist to help design and transition IT services for a major project. This role is key to making sure new services are designed, transitioned, and supported smoothly. Responsibilities: Service Design and Transition : Manage projects and create necessary plans and criteria. ITIL Processes : Use ITIL processes for service strategy, design, transition, operation, and improvement. Governance : Handle quality reviews, sprints, and early...  more ->

Service Desk Analyst/1st Line Support/Helpdesk 3 month contract Central London Office based full time £120 per day via umbrella ASAP Start My large client is looking for a Service Desk Analyst to come on board within their expanding team and assist in the growth of this even further. This is a fantastic opportunity to join a leading company that will offer you the chance to enhance your skill set and develop your experience. As a Service Desk Analyst you will support my client by delivering an effective and efficient 1st line technical support service that resolves any IT related queries...  more ->