A very exciting opportunity with one of the worlds leading investment banking clients has just hit the market for a HR Knowledge Writer based in London. Role : HR Knowledge Writer Location : London, 2 days per week on site required Rate : £400.00 - £475.00 (umbrella) Duration : Contract through to 31st December 2024 The EMEA HR Service Transformation programme is a multi-million-pound EMEA wide programme across 19 countries and over 3,000 people that will transform the services offered by HR to become more dynamic, efficient, and effective with greater data and insights to enable greater...  more ->

Service Transition/Release Management York- Hybrid Permanent.Establish the governance to support the service transition and release management practice ensuring that defined processes are adhered to when transitioning services from development into the live environment..Continuously review and refine the transition and release practices and related processes to improve efficiency, minimise errors, and enhance the overall quality of service delivery..Service Transition/Release Management day to day activity.Plan and coordinate the transition of new or modified services from development through...  more ->

Service Improvement Analyst - Fixed Term Contract - Manchester You will work with the Service Delivery Manager to focus in the continuous improvement of the IT service. This will include updating, maintaining and implementing new policies, procedures and processes using ITIL. Client Details The client is a well established business based in Manchester Description Key responsibilities include; Improve the user experience and customer satisfaction. Increase end-user productivity, ensuring that users have the best tools that are fit for purpose and fit for use. Have input into Service Design...  more ->

Service Level Analyst (Inside IR35) Contract Term: 6 Months (Potential to extend) Contracting Authority: The Foreign, Commonwealth & Development Office Location: Hybrid - Milton Keynes, London or Glasgow The Service Level Analyst is a role within the IT Service Management department of Information and Digital Directorate (IDD), reporting into the Senior Service Level Manager. They will support the Service Level Management process, policy and governance procedures. The Service Level Analyst supports the overall quality of the process and develops reporting management information for all...  more ->

Service Desk Analyst £200 - £280 per day Inside IR35 DOE On site full time - White City, West London Our client, a leading financial technology company, are looking for an experienced Service Desk Analyst join their team and hit the ground running. It will be on a contract basis for initially 3 months. This role could be extended and/or there is the possibility of this becoming a permanent position for the right candidate. It is fully office based and so you must be able to commute into West London 5 days a week. Duties & Responsibilities: Working within the client's defined processes and...  more ->

Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Manchester. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by...  more ->

Service Desk Advert PAYE TEMP - with potential to go permanent 40 hours - Monday to Friday with one working weekend in four We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term...  more ->

Service Desk Analyst Hybrid- North East England My client is undergoing an exciting IT transformation and as such has a requirement for additional support in the team. The successful candidates will have previous experience of working on a busy service desk. Key skills include: 1st line support experience working in a similar customer facing role. Experience working to and reporting against SLAs Working knowledge of Windows 10 and Microsoft Office 2016. Excellent communication skills, at all levels, with technical and non-technical audiences. Provide consistently, excellent levels of customer...  more ->

Service Desk Analyst/Identity Access Management (IAM) Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This IAM Analyst role will see you working the IT Access Management function, covering, the administration of the set-up, maintenance and removal of user or account permissions to systems and data, including 3rd parties where this may be applicable. You will be responsible for providing System Access, conducting regular security reviews aligned to audit and CISSP best practice, and ensure...  more ->

Service Desk Analyst Hybrid - York My client is undergoing an exciting IT transformation and as such has a requirement for additional support in the team. The successful candidates will have previous experience of working on a busy service desk. Key skills include: 1st line support experience working in a similar customer facing role. Experience working to and reporting against SLAs Working knowledge of Windows 10 and Microsoft Office 2016. Excellent communication skills, at all levels, with technical and non-technical audiences. Provide consistently, excellent levels of customer service....  more ->

Service Transition/Release Management York- Hybrid Permanent.Establish the governance to support the service transition and release management practice ensuring that defined processes are adhered to when transitioning services from development into the live environment..Continuously review and refine the transition and release practices and related processes to improve efficiency, minimise errors, and enhance the overall quality of service delivery. Service Transition/Release Management day to day activity.Plan and coordinate the transition of new or modified services from development through...  more ->

Service Desk Advert PAYE TEMP - with potential to go permanent 40 hours - Monday to Friday with one working weekend in four We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Manchester. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term...  more ->

Service Management Operators Change Management ServiceNow Jira/Confluence Location: Hybrid/Sheffield (2 days onsite per week) Duration: Until 30/11/24 We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Service Management Operators for one of their public sector Clients based in Sheffield/Hybrid - 2 days working onsite. IR35: This role is inside of IR35 Initial duration: 6 months Role and tasks Change Management Process and Governanc e: The candidate should have a strong understanding of change management processes and governance. They will be...  more ->

Service Design Consultant - SC Cleared - Azure/Operating Models/Tooling - Inside IR35 - London TrinIT Talent are looking for a Azure Service Design Consultant to come on board for a 6 month contract based in London 2 days a week. This role falls Inside scope of IR35 and is paying £550 per day. Key skills:- Creation of TOM around Azure and Data services Enterprise Data platforms experience Must have current and valid SC clearance Lead design and dev of analytics for the team Deliver new Service Management capabilities within the Cloud/Data teams Evaluation of tools for Cloud and Data services...  more ->

Service Delivery Manager Newport, Wales 6 months/12 months contracts (x2 roles) £400 per day inside IR35/Umbrella Due to the urgent nature of the role current candidates must have current and transferable SC Clearance. Overview of the role: The role of Service Delivery Manager (SDM) will encompass a wide range of tasks including but not limited to, providing a high level of service that meets all customer requirements and individual contractual obligations within budget constraints. The SDM will be responsible for leading a new client relationship while also building and maintaining internal...  more ->

Service Delivery Manager - Hybrid - Staines Our client, a leader in their field, is looking for a Service Delivery Manager to join their team. You will be working with the testing team and delivery team to ensure the Environment, change, and release Management process are followed as implemented You will be responsible for the development and implementation of documented Processes and Procedures. You will also be responsible for ensuring Live issues are followed up on and fixed within SLAs. You will have the following skills;- Knowledge of ITIL, Agile and DevOps, including Incident...  more ->

Service Design Specialist (ITIL) London (2 days per week onsite) 9 months' initially £500-£600 per day inside IR35 We're looking for a skilled Service Design specialist to help design and transition IT services for a major project. This role is key to making sure new services are designed, transitioned, and supported smoothly. Responsibilities: Service Design and Transition : Manage projects and create necessary plans and criteria. ITIL Processes : Use ITIL processes for service strategy, design, transition, operation, and improvement. Governance : Handle quality reviews, sprints, and early...  more ->

Service Architect - Fully Remote - 8 - 10-week contract (Paternity & holiday cover) - Inside IR35 Here at Lucid we have an exciting opportunity for a Service Architect, this will be a contract for 8-10 weeks whilst a member of the team is on Paternity leave. This role will be fully remote. The Service Architect is responsible for creating and designing full end to end service solutions for new and existing customers. The SA is responsible for the ownership of the design and proposed solutions for prospective and existing customers. The Service Architect will continually engage across all...  more ->

Service Transition Analyst London/Hybrid (2 Days onsite) 9 Months initial contract ASAP Start £550-600 (Inside IR35) Service Transition Analyst is required to join a leading Utilities client to deliver an Enterprise service transition initiative. As a Service Transition Analyst, you will be responsible for the day-to-day management of service transition activities across the programme. This role is crucial to ensuring that all new and modified systems are seamlessly transitioned into live service with minimal disruption. You will play a key role in managing the service acceptance process,...  more ->

Service Design Specialist (ITIL) London/Hybrid (2 Days onsite) 9 Months initial contract ASAP Start £550-600 (Inside IR35) Service Design Specialist is required to join a leading Utilities client to deliver an Enterprise service transition initiative. The ideal candidate will possess extensive expertise in service design and transition projects, ITIL processes, Agile methodologies, and ServiceNow implementation. This role requires a highly skilled professional with strong project management capabilities and the ability to manage complex service delivery environments. Key Responsibilities for...  more ->