Job Application

Swift Configuration Analyst - (Inside IR35)

Contract Term: 6 Months

Contracting Authority: Bank of England

Location: London - Hybrid

Description:

We are seeking an experienced senior configuration analyst to join the Financial Messaging Services team (FMS) within the Digital Platforms division of Technology. FMS support and configure third party applications and hardware, primarily products provided by SWIFT. The successful candidate should have extensive previous experience of configuring and supporting SWIFT products.

Summary of the Team/Division

Technology manage and support all aspect of technology delivery across the Bank, from maintaining critical systems which underpin the UK economy, to providing complex data analytics, implementing comprehensive cyber security programmes, and introducing innovative solutions in support of a digital workplace.

Technology's key objective is to support all other areas of the Bank in achieving our collective mission to promote the good of the people of the UK by maintaining monetary and financial stability. This is achieved through the delivery of appropriate, high performing, resilient solutions and information services across the organisation and externally.

The Digital Platforms division develops and maintains our IT applications and infrastructure, working with Architecture, Analysis and Consultancy to translate requirements and high-level outline solutions into new and enhanced services. Digital Platforms also provides on-going maintenance and support across our IT estate to ensure that we continually deliver great service to our customers.

Within Digital Platforms, Financial Systems Solutions (FSS) develops and supports a number of the Bank's critical services. Within FSS itself, FMS support a number of key third party applications and some hardware associated with the Bank of England financial messaging services. The team's primary focus is on the support and configuration of SWIFT products plus a small number of other applications which interact with SWIFT messages.

The Bank uses SWIFT for a number of key services within the Banking, Payments and Innovation directorate. As the Operator of the UK Real-Time Gross Settlement System (RTGS), the reliance on SWIFT is paramount.

Detailed Description of the Role:

We are seeking an experienced senior configuration analyst to join the Financial Messaging Services team. From a service perspective, the team are responsible for maintaining and supporting the Bank's SWIFT product estate which underpin critical financial services within the Banking, Payments and Financial Resilience directorate.

Key areas of responsibility are:
Technical

• Display an ability to provide technical leadership for the development and support of SWIFT services
• Use your technical and business experience to support the Bank's production and UAT financial messaging systems.
• Provide daily support of the Bank's operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution.
• Provide out of hours support, including Bank holidays. Deliver high quality software components and documentation which conform to FMS guidelines and standards.
• Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews.
• Apply analytical and problem-solving skills to incidents, requests and problems (as defined by ITIL)
• Triage calls as they arrive, making initial assessments around impact and urgency to derive priority
• Proactively manage major/significant IT incidents.

Service Improvement

• Proactively seek out system improvements that result in a reduction in support calls
• Implement process changes that improve the service delivered to the business
• Identify improvements that result in increased team performance against Technology's SLA
• Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the lifecycle

Team Working

• Engage with multiple stakeholders both internally and externally
• Ensure team standards and processes are adhered to
• Proactively contribute and update system/process documentation
• Consistently demonstrate Bank values in day to day work, namely being: collaborative, inclusive, empowering, decisive and open
• Adopt the Service First culture

The ideal candidate will have:

• Demonstrable specialist experience of the following SWIFT products
  
• Alliance Connect
  
• Alliance Gateway
  
• Alliance Web Platform
  
• SWIFT Alliance Messaging Hub
  
• HSM
  
• Transaction Delivery Agent

• An ability to engage confidently and effectively with senior stakeholders, both business and technical

• The ability to create concise, informative technical documentation

• The ability to identify and escalate risks in the interests of protecting Live service/systems

• Have an understanding of good team practice and the ability to work with others sharing.

• Have the ability to form and maintain trusting relationships with business colleagues and demonstrate an understanding of business processes.

The following skills and competencies are desirable for this role (although they could be learnt on the job): Demonstrable technical experience with the following products

• SWIFT Alliance Access
  
• SWIFT Security Officer and O2M
  
• IBM MQ Client
  
• Both Windows and Linux operating systems