Job Application

Software Support Engineer (Java) - Contract - Hybrid working/London - £competitive

Synergize Consulting are now hiring for a Software Support Engineer to work at a leading client within the public sector on a contract basis.

The successful candidate will work within the Development team and will be responsible for ensuring that any issues related to code and applications are rectified and managed as per agreed service levels.

Responsibilities include:

- The management and ownership of any issues raised by project and development teams in relation to software and services

- Full triage and root cause analysis of such issues.

- Remediation of issues through configuration or data changes.

- Fixing and diagnosing any issues with software that have been raised

- Remediation of issues through code fixes and bug fixes delivered through existing processes and pipelines.

- Service improvement work to reduce the effort of support for the platform, as prioritised.

- Knowledge transition between current and future platform changes

- Software development and coding duties will also be required where necessary

Experience required:

- A strong background in software and the SDLC as a whole, including experience working with Java and microservices

- The ability to resolve technical issues and provide fixes where possible

- Previous triage experience would be desirable and also experience of continuous improvement within the SDLC

- Knowledge of Testing principles, including with Selenium.

- DevOps knowledge including with AWS would also be an advantage

- Excellent problem solving skills and the ability to work as part of a team

- Strong communication skills, both written and verbal

- Due to the nature of the client, it would be an advantage for candidates to hold or be eligible and willing to undergo a certain level of security clearance (SC).

If you are looking to take the next exciting step in your IT career, please send in your CV for immediate consideration.