Job Application

Would you like to be a part of a team responsible for the contract and supplier management community in the FCA?

The team/department
The Workplace Solutions team reports into Finance and is responsible for the effective delivery of facilities management, asset management and life cycle planning across the property portfolio which includes a head office in Stratford, London, and regional offices in Edinburgh and Leeds. The function is constantly seeking to improve performance as appropriate to deliver increased value and service resilience.

What you will be doing (the role)
Reporting into the Contracts Manager, you will manage the day-to-day relationships with service partners on-site, as well as having the opportunity to manage some of the smaller projects.

Key responsibilities will include:
* Management of key service contracts
* Establishing good working relationships with the on-site teams to support service contracts
* Developing a thorough knowledge of key elements of each contract, including agreed SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), Purchase Orders, operational delivery requirements, the contract change process and the annual budget plan
* Arranging all meetings as agreed within each contract including co-ordination of diaries, meeting room bookings and distribution of relevant documentation in advance
* Working closely with the Building Co-ordinators to ensure Service Partners are providing the right level of service and that this is managed effectively
* Co-ordinating regular operational "huddles" between teams to ensure that everyone is aware of requirements and expectations in respect of service delivery standards
* Establishing customer feedback groups within the FCA to monitor service perception and drive continuous improvement of key services through appropriate reporting an MI
* Working with the Help Desk function to produce reports to demonstrate compliance in dealing with issues, and providing assistance and guidance on issues raised that require FCA support

What you will get from the role
* Exposure to a wide range of senior stakeholders and colleagues, both internally and externally
* Scope to influence the future development of these disciplines through working with the wider contract and supplier management community in the FCA
* Working with the Finance Division which gives exposure to how the organisation manages its resources and spend
* Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your life cycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.

Core benefits that you will receive as standard are:
* 25 days holiday per year plus bank holidays
* Private healthcare with Bupa
* A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35)
* Life assurance of eight times your basic salary
* Income protection

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in our London office.

The skills and experience you will have

Minimum
We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role.
* Experience in delivering contract management, contract change notices, invoicing and purchase order
* Proven ability to form strong client relationships
* Experience of holding suppliers to account on KPIs and SLAs

Essential
* Experience in resolving contractual breaches and mitigating of supplier risks and issue
* A good team player who appreciates the importance of collaboration to achieve joint success
* Previous experience of working in a commercial, financial or data analysis environment
* Numerate, analytical and able to develop, create and interpret management information
* Ability to influence and negotiate with third parties and internal leadership
* Able to deliver against agreed priorities, prioritise and coordinate activity
* Strong influencing skills to deal with conflict situations

Flexible working
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part time, staggered hours, and job shares. We can't promise to give you exactly what you want but we won't judge you for asking.

Due to business need some employees and teams may be required to work more than the 40% minimum standard in the office. All employees will need to be flexible in accordance with the needs of the business, if you have any questions please reach out to your recruiter.

What to expect from our interview process
If successful, you will be invited to attend a competency-based interview week commencing 8th April 2024.

If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible.

Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know