Job Application

Joining the London office of this full service law firm on a 6 month fixed term contract as an IT Support Analyst.

This is a fully on-site position, providing resolution of 1st and 2nd line IT support calls and assistance with resolving higher level calls. The successful candidate will have at least one year's experience in a similar role within a professional environment. You will interact with end users over the phone and at the deskside so excellent communication and customer service skills are essential.

You will need good experience supporting Microsoft Office 365, Windows 10 and 11, laptop and printer hardware as well as some experience of user management and setting up technical equipment in meeting rooms. Any exposure to legal applications sch as iManage, Tikit Partners and Digital Dictation would be a big bonus.

With these technical skills and one year's plus IT support experience, you will:-

• log queries on the firm's ticket logging system,
• provide 1st and 2nd line resolution mainly at the deskside or over the phone, before closing the ticket after successful resolution.
• get involved in imaging laptops,
• set up meeting rooms,
• assist with the Uniflow printer system,
• update and maintain documentation
• work with the in-house infrastructure and development teams on projects.

This role is fully office based on a 6 month fixed term contract with the possibility of going permanent.