Job Application

Our client is a UK bank with the culture and spirit of a fast-moving, disruptive tech company who are looking to recruit an Onboaring Executive to join their office in Cardiff, where there is a hybrid working policy in place. The role will pay a competitive salary and comes with a range of benefits.

The Onboarding Executive is a new position within their wider Customer Onboarding team.

What is expected of the Onboarding Executive?

• Conduct objective, fair, thorough, and timely investigations into approved Business applications
• Establishing if Businesses are complying with Terms and conditions and relevant legislation/regulation
• Proactively identifying risks and trends; sharing findings with leadership as and when required
• Ability to interpret risk scoring and Customer Due Diligence requirements
• Establishing if Business accounts are operating within our clients Risk appetite
• Manage a large and varied volume of investigations effectively and efficiently
• Contacting their customers to request relevant supporting evidence and understand account activity.

What we look for in an Onboarding Executive?

• Able to draw own conclusions based on relevant data and make the right decisions, considering both the business and customer outcomes
• Role would suit an individual with a Customer Onboarding, Due Diligence and/or Investigative background
• Excellent written and verbal communication skills
• Delivering great service to our client's customers
• Understanding of the end-to-end KYC/KYB and Business onboarding processes
• Ability to balance workload and deal with multiple priorities

What the Onboarding Executive will receive?

• Competitive basic salary which rises with experience
• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day's holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.